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Thanksgiving always makes me reflect on all the things in my life I am thankful for. Most of all I’m thankful just to be here. If you’ve don’t know my story read Bone Marrow Transplant Update – Last Week’s Clinic Visit or any of the blog accounts either under the Acute Myeloid Leukemia or Bone Marrow Transplant browse blog by tags in the left hand column of this blog.
Read MoreTopics: Thankful
The Scaling Up Workshops we do in the fourth quarter as Gazelles coaches serve as a tune-up to the work we engage our customers in for 2016 Annual Planning.
Read MoreTopics: quarterly meetings, Annual Plan, quarterly plan
Topics: Customer Feedback, Core Customer, Your Core Customer, WHO, Customer needs, customer and employee feedback
Last Wednesday, at the Cedar Rapids Scaling Up Workshop, seven leadership team members from Raining Rose filed in to the large Conference Room at Bankers Trust. They were there because they responded to an email that Bankers Trust had sent to their commercial accounts, inviting them to the event they sponsored.
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A foundational principal we will teach at the Scaling Up Workshop on Wednesday at our November 11th Scaling Up Workshop in Cedar Rapids, IA is One Thing. We recommend that when choosing a priority you choose One Thing for the year or your quarter to choose to focus on. It’s based on the principal that less is more.
Read MoreTopics: Decision-Making, One Thing, priority, time management
Verne Harnish has long lauded Kip Tindell’s book Uncontainable as one of the best business books he’s ever read. Perhaps it was my frame of mind or his voice, but I must confess that when I began listening to the audio version of Uncontainable I was less than impressed. Kip is the voice on the audio version and I simply found myself losing interest as he continued to preach his philosophy on The Container Store and how he influenced its growth.
Read MoreTopics: Growth Summit, Conscious Capitalism, Uncontainable
Topics: Process/Productivity Drivers, Growth Summit, productivity, Execution
John Mullins knowledge and work at Harvard Business Review (HBR) have been discussed here previously in Cash – How Fast Can Your Company Afford to Grow? His book, The Customer Funded Business was the topic of his presentation at the Dallas Growth Summit.
Read MoreTopics: Growth Summit, Cash
In Fred Reichheld’s first book The Ultimate Question introducing Net Promoter Score, the standard for gauging Customer Satisfaction, he spoke about a specific issue that many companies have deriving what he called “bad profits” from their customers. An example he gave at the time was staying at a hotel and having to use the phone from your room to make call. At the time of the book’s publishing many hotels were charging exorbitant fees to call, especially long distance calls.
Read MoreTopics: The Ultimate Question, customer survey, Customer Feedback, customer service, Quantitative Customer Feedback, customer loyalty, NPS
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Doug Wick, President
Positioning Systems
The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.
Our 3 disciplines include:
- Priorities
- Metrics
- Meeting Rhythms