Graham Weston took a risk asking our Growth Summit audience to give him comments good or bad about his company Rackspace. At the core of his curiosity is a commitment to a cultural change he began in 1999 which has sky-rocketed his firm to enormous growth and an envied position in a highly competitive expanding marketplace. A CEO from the audience responded describing an emergency situation where their server went down right before hosting an on line webinar at 10 PM on a Saturday. Rackspace answered their call immediately and worked through the night to help them get their webinar on by 6 AM Sunday. The CEO said it was the most impressive customer service performance he’d ever seen.