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Strategic Discipline Blog

Your Company’s Culture – The Uncommon Service Multiplier

Posted by Douglas A Wick on Mon, Feb 19, 2024

An exercise often done in strategic planning is SWOT: Strengths, Weaknesses, Opportunities, and Threats.

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Topics: customer service, strategy, strategy decisions, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

Changing Your Customers Behavior in Practice – Service Truth #4 Cont.

Posted by Douglas A Wick on Mon, Feb 12, 2024

In our last blog, You Must Manage Your Customer – Uncommon Service Truth #4, we shared Service Truth #4, You Must Manage Your Customer.

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Topics: customer service, strategy decisions, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss, Customer Behavior

You Must Manage Your Customer – Uncommon Service Truth #4

Posted by Douglas A Wick on Mon, Feb 5, 2024

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Topics: customer service, Your Core Customer, Strategy Decision, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

It’s Not Your Employees’ Fault - Uncommon Service Truth #3

Posted by Douglas A Wick on Mon, Jan 29, 2024

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Topics: Michael Gerber, strategy decisions, Strategy - How, The E-Myth Revisited, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss, People Don't Fail, Systems Do

Someone Has to Pay for It - Uncommon Service Truth # 2

Posted by Douglas A Wick on Mon, Jan 22, 2024

Businesses invest a lot of time and money figuring out how to execute more efficiently with fewer people, discovering how new machines, methods, and processes can help them lower costs or improve their service, yet most don’t recognize any additional service or upgrade for the customer increases the cost in providing it.

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Topics: Strategy Decision, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

The “M” Game – Hard Systems: Strategy System

Posted by Douglas A Wick on Mon, Oct 30, 2023

The primary reason I added Metronomic’s and Shannon Susko’s 3HAG Way to my coaching tools was to help my customers improve their strategy.

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Topics: Strategic Discipline, Strategy Decision, Strategy - How, Shannon Byrne Susko, Strategy Creation, The "M" Game, Hard and Soft Systems, Metronomics Repeatable Playbook, Metronomics Hard Systems

Strategy - Your Differentiating Activities

Posted by Douglas A Wick on Mon, Jan 30, 2023

Differentiating your business is challenging. It involves dynamic competitors, changing buyer behaviors, market conditions, trends, and frequently changing technology.

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Topics: strategy, strategy decisions, Strategy - How, Differentiation Strategy, 3HAG WAY, Activity Fit Map, 3HAG, Differentiating Activities

Four Seasons Hotels and Resorts Successful Execution & Strategy

Posted by Douglas A Wick on Mon, Jan 2, 2023

There’s one limitation I’ve been unable to overcome: Lack of faith or belief.

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Topics: strategy, Strategy - How, Execution, It's the Same as Strategy, Strategy, A Cascade of Choices

Execution – Why it’s the Same as Strategy

Posted by Douglas A Wick on Mon, Dec 26, 2022

In A New Way to Think: Your Guide to Superior Management EffectivenessRoger Martin believes execution is the same as strategy.

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Topics: Execution, strategy decisions, Strategy Decision, Strategy - How, Winning Strategy, Execution What it's the Same As Strategy, Roger Martin, A New Way to Think

Hope is a Beggar

Posted by Douglas A Wick on Mon, Oct 3, 2022

Hope is a beggar. Jim Carrey’s Quote is appropriate. It clarifies the difference between Hope and Faith. In the dictionary, Hope is the feeling that what is wanted can be had or that events will turn out for the best or a particular instance of this feeling.

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Topics: Strategic Planning, AML, Strategy - How, 3HAG WAY, Metronomics

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The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.

Our 3 disciplines include:

- Priorities
- Metrics
- Meeting Rhythms

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