Strategic Discipline Blog

An exercise often done in strategic planning is SWOT: Strengths, Weaknesses, Opportunities, and Threats.

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Topics: customer service, strategy, strategy decisions, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

In our last blog, You Must Manage Your Customer – Uncommon Service Truth #4, we shared Service Truth #4, You Must Manage Your Customer.

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Topics: customer service, strategy decisions, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss, Customer Behavior

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Topics: customer service, Your Core Customer, Strategy Decision, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

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Topics: Michael Gerber, strategy decisions, Strategy - How, The E-Myth Revisited, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss, People Don't Fail, Systems Do

Businesses invest a lot of time and money figuring out how to execute more efficiently with fewer people, discovering how new machines, methods, and processes can help them lower costs or improve their service, yet most don’t recognize any additional service or upgrade for the customer increases the cost in providing it.

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Topics: Strategy Decision, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

The primary reason I added Metronomic’s and Shannon Susko’s 3HAG Way to my coaching tools was to help my customers improve their strategy.

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Topics: Strategic Discipline, Strategy Decision, Strategy - How, Shannon Byrne Susko, Strategy Creation, The "M" Game, Hard and Soft Systems, Metronomics Repeatable Playbook, Metronomics Hard Systems

Differentiating your business is challenging. It involves dynamic competitors, changing buyer behaviors, market conditions, trends, and frequently changing technology.

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Topics: strategy, strategy decisions, Strategy - How, Differentiation Strategy, 3HAG WAY, Activity Fit Map, 3HAG, Differentiating Activities

There’s one limitation I’ve been unable to overcome: Lack of faith or belief.

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Topics: strategy, Strategy - How, Execution, It's the Same as Strategy, Strategy, A Cascade of Choices

In A New Way to Think: Your Guide to Superior Management EffectivenessRoger Martin believes execution is the same as strategy.

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Topics: Execution, strategy decisions, Strategy Decision, Strategy - How, Winning Strategy, Execution What it's the Same As Strategy, Roger Martin, A New Way to Think

Hope is a beggar. Jim Carrey’s Quote is appropriate. It clarifies the difference between Hope and Faith. In the dictionary, Hope is the feeling that what is wanted can be had or that events will turn out for the best or a particular instance of this feeling.

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Topics: Strategic Planning, AML, Strategy - How, 3HAG WAY, Metronomics