A moment working with a customer stands out as a reminder of what the best leaders do. It’s revealed in Good to Great, and it occupies a chapter in the book I just finished CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest, by McKinsey senior partners Carolyn Dewar, Scott Keller, and Vikram Malhotra.Read More
Strategic Discipline Blog
In October of 2008, I wrote a blog Even in a difficult economy Customer Service can Make a Difference! My car wash customer was looking to improve his business during the summer, due to skyrocketing gas prices. The solution: measure customer satisfaction. Autopia Car Wash in California was one of the first customers I shared Fred Reichheld’s Ultimate question, Net Promoter Score (NPS).Read More
“The flywheel fits within a framework of principles we uncovered through more than a quarter-century of research into the question of what makes a great company tick.”Read More
Jim Collins’ Turning the Flywheel: A Monograph to Accompany Good to Great released February 26th this year.Read More
Many consider Good to Great by Jim Collins the seminal book for creating a great business.Read More
Would you like to find a predictor for your business achieving greatness?Read More
How can your company go from Good to Great? We’ve been exploring this through 12 questions Jim Collins offered his Australian business owners and Growth Summit attendees at Melbourne this February.
Have you wanted to move your company from Good to Great? Jim Collins offered 12 Questions to help you do exactly that at the recent Australian Growth Summit.