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A moment working with a customer stands out as a reminder of what the best leaders do. It’s revealed in Good to Great, and it occupies a chapter in the book I just finished CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest, by McKinsey senior partners Carolyn Dewar, Scott Keller, and Vikram Malhotra.
Read MoreTopics: Good to Great, Bringing Out the Best In People, Level 5 Leadership, Best in the World at, CEO Leadership Focus, CEO Excellence
In October of 2008, I wrote a blog Even in a difficult economy Customer Service can Make a Difference! My car wash customer was looking to improve his business during the summer, due to skyrocketing gas prices. The solution: measure customer satisfaction. Autopia Car Wash in California was one of the first customers I shared Fred Reichheld’s Ultimate question, Net Promoter Score (NPS).
Read MoreTopics: Good to Great, customer survey, Net Promoter Score, customer satisfaction metrics, Jim Collins, customer loyalty, Fred Reichheld, Winning on Purpose
“The flywheel fits within a framework of principles we uncovered through more than a quarter-century of research into the question of what makes a great company tick.”
Read MoreTopics: Good to Great, Discipline Plan, Culture of Discipline, Turning the Flywheel, Business Discipline
Jim Collins’ Turning the Flywheel: A Monograph to Accompany Good to Great released February 26th this year.
Read MoreTopics: Good to Great, Jim Collins, Build up to Breakthrough Flywheel, Turning the Flywheel, Flywheel
Many consider Good to Great by Jim Collins the seminal book for creating a great business.
Read MoreTopics: Good to Great, Jim Collins, Hedgehog Concept, One Phrase Strategy, Strategic Advisory Council
Topics: Good to Great, Core Purpose, Jim Collins, Profit per X, Hedgehog Concept, Brand Promise
How can your company go from Good to Great? We’ve been exploring this through 12 questions Jim Collins offered his Australian business owners and Growth Summit attendees at Melbourne this February.
Topics: Good to Great, Jim Collins, BHAG, 12 Questions, Stop Doing List
Have you wanted to move your company from Good to Great? Jim Collins offered 12 Questions to help you do exactly that at the recent Australian Growth Summit.
Topics: Good to Great, Great by Choice, 10Xers, Fire bullets then Cannonballs, Productive Paranoia, Jim Collins 12 Questions, Clock Building, Return on Luck, How the Mighty Fall,
Topics: Good to Great, Business Growth, Jim Collins, Hedgehog Concept, Stockdale Paradox, 20 Mile March
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Doug Wick, President
Positioning Systems
The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.
Our 3 disciplines include:
- Priorities
- Metrics
- Meeting Rhythms
