Last blog in Key Performance Indicators we presented the value of speaking to customers and employees routinely and why these measurements can be so powerful to your business.
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Topics: Customer Feedback, Employee Feedback, Business Growth, key performance indicators, Customer Advocacy, Rockefeller Habits Checklist
What are Key Performance Indicators? What they should entail? How do you determine which to track? How often if ever you should change them?
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Topics: Business Growth, metrics, key performance indicators, Quantification, Qualitative Customer Feedback, Quantitative Customer Feedback, KPI's, Scaling Up Verne Harnish
Let’s get into the nitty gritty of creating a compelling business dashboard. What elements need to be there, and what guidelines should you consider? Hopefully last blog Last Friday of the Month – How’s Your Dashboard Looking? on my health dashboard provided some insight into building a better dashboard.
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Topics: leading indicators, Business Scorecards, key performance indicators, Four Disciplines of Execution, Create Business Dashboard and Scorecard, Build Business Dashboard, Create Business Scorecard
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Topics: Strategic Discipline, Business Dashboards, Business Scorecards, lagging indicators, key performance indicators, measurement, Stockdale Paradox
Most businesses have some solid metrics in place to monitor their Process/Productivity Drivers. Productivity/Process Drivers include Make/Buy, Sell, and Recordkeeping. This blog will focus on Process/Productivity Drivers and the need to set Critical Numbers to balance this driver against your People/Relationship Drivers in your business.
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Topics: Process/Productivity Drivers, People/Relationship Drivers, key performance indicators, Critical Numbers
In Good to Great, Jim Collins’ offered three very important questions once you have answered the question “do we have the right people on the bus?” (A team with common Core Values, Purpose and commitment to the Vision).
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Topics: Good to Great, leading and lagging indicators, key performance indicators, key seats, Organizational Structure
Who should your leadership team be made up of? This depends on the size of your company. Your leadership team that attends daily huddles, weekly, monthly, quarterly and annual planning meetings should be the people that have the greatest impact on your business, and provide critical data and influence on your customers and employees. Regardless the size of your company your leadership team shouldn’t exceed ten in number. Beyond this it gets a bit unyielding.
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Topics: Work Process Flow Charts, Annual Plan, Pearsons Law, Jim Collins, key performance indicators, Leadership Team, How the Mighty Fall,
Last night my sleep pattern was severely disrupted. About 10:30 PM the nurses discovered I was running a slight fever. Immediately they jumped into action. On the Leukemia ward of the hospital anyone suffering from a fever is handled seriously.
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Topics: Accountability, employee performance, leading indicators, metrics, key performance indicators, performance
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Topics: Strategic Discipline, leading indicators, key performance indicators, Key Metrics
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