When founder and former CEO Howard Schultz returned to Starbuck after an eight year absence in 2008 the company rebounded. What happened and how did he manage to turn around a company that had lost its focus on the customer?
Strategic Discipline Blog
People: Teaching Willpower Spurs Starbucks’ Business Growth
Posted by Douglas A Wick on Thu, Sep 25, 2014
Topics: customer service, employee performance, habits, The Power of Habit, Education & Training, routine, Alcoa, Paul O'Neill, Starbucks