It wasn’t long ago when speed of delivery wasn’t expected to be next day.
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Topics: Customer Feedback, Net Promoter Score, customer satisfaction metrics, customer loyalty, Fred Reichheld, Customer Satisfaction
Winning on Purpose - NPS Leaders Out Pace Good to Great Companies
Posted by Douglas A Wick on Mon, Mar 21, 2022
In October of 2008, I wrote a blog Even in a difficult economy Customer Service can Make a Difference! My car wash customer was looking to improve his business during the summer, due to skyrocketing gas prices. The solution: measure customer satisfaction. Autopia Car Wash in California was one of the first customers I shared Fred Reichheld’s Ultimate question, Net Promoter Score (NPS).
Read MoreTopics: Good to Great, customer survey, Net Promoter Score, customer satisfaction metrics, Jim Collins, customer loyalty, Fred Reichheld, Winning on Purpose
Growth Summit cont Fred Reichheld The ultimate Question – Customer Advocacy
Posted by Douglas A Wick on Fri, Feb 1, 2008
How do you measure customer loyalty? How important is customer loyalty? Fred Reichheld suggests that most companies are doing customer loyalty all wrong, and yet it is the one thing that when done right secures real growth for your business. In Fred’s presentation he discussed his books, The Ultimate Question, Loyalty Rules and The Loyalty Effect, mostly highlighting recent information in the latest offering, The Ultimate Question.
Topics: Net Promoter Score, Growth Summit, NPS, Fred Reichheld