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Strategic Discipline Blog
What’s your employee engagement level?
Measuring customer loyalty is a required best business practice to grow and maintain your customer base. Our recommended tool for our customers is Net Promoter Score discussed in What’s Your Customer Satisfaction Measurement and The Ultimate Question – Customer Advocacy.
Organizational direction in your company can come in several forms. I’m going to divide them into the emotional and objective since they serve two different but critical purposes. On the emotional side we look at what might be labeled as “Strategic Statement of Values.” On the opposite side, the objective is the Strategic Objective Statement which produces the Strategy Statement we’ve discussed in previous blogs.
Monday morning during the Collective Intelligence portion of one of my customers weekly meetings we engaged in asking the team specific questions from the Q12 Gallup Employee Engagement Processto help solve a specific issue on this company’s top priority for 2013.
Discovered a great customer experience recently? When and how were you sure?
A recent article from Gallup Management Journal on What Really Drives Financial Success? reminded me how valuable the book First Break All the Rules is for determining strength in the workplace. If you employ five or more employees I strongly recommend you pick up the book or its more recent version 12: The Elements of Great Managing. It reveals the following 12 rules as being critical to having a well engaged and performing workplace: