You may recall in People: Teaching Willpower Spurs Starbucks’ Business Growth we discussed how habits changed ordinary people like Travis into an extraordinary service provider. If you don’t know how hard that might be, read the blog to discover how Travis behaved at McDonalds.
Strategic Discipline Blog
Topics: customer service, Growth Summit, daily huddle, customer loyalty, Starbucks
People: Teaching Willpower Spurs Starbucks’ Business Growth
Posted by Douglas A Wick on Thu, Sep 25, 2014
When founder and former CEO Howard Schultz returned to Starbuck after an eight year absence in 2008 the company rebounded. What happened and how did he manage to turn around a company that had lost its focus on the customer?
Topics: customer service, employee performance, habits, The Power of Habit, Education & Training, routine, Alcoa, Paul O'Neill, Starbucks