Strategic Discipline Blog

We’re going to share points to help change your culture and your organization’s behavior.

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Topics: strategy, human behavior performance, Company Culture, Harmonious Culture of Accountability, Culture, Strategy Decision, Change Your Culture, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

An exercise often done in strategic planning is SWOT: Strengths, Weaknesses, Opportunities, and Threats.

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Topics: customer service, strategy, strategy decisions, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

In our last blog, You Must Manage Your Customer – Uncommon Service Truth #4, we shared Service Truth #4, You Must Manage Your Customer.

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Topics: customer service, strategy decisions, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss, Customer Behavior

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Topics: customer service, Your Core Customer, Strategy Decision, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

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Topics: Michael Gerber, strategy decisions, Strategy - How, The E-Myth Revisited, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss, People Don't Fail, Systems Do

Businesses invest a lot of time and money figuring out how to execute more efficiently with fewer people, discovering how new machines, methods, and processes can help them lower costs or improve their service, yet most don’t recognize any additional service or upgrade for the customer increases the cost in providing it.

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Topics: Strategy Decision, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

A common mistake small to mid-size businesses make is trying to be good at everything.

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Topics: customer service, Differentiation, Differentiation Strategy, Key Attribution Framework, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss