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Strategic Discipline Blog

Customer-Centric Digital Disruption - Thales Teixeria - Metronome’s Tip Top Summit 2023

Posted by Douglas A Wick on Mon, Jun 12, 2023

Thales Teixeria, author of Unlocking the Customer Value Chain shared this “Did You Know” slide.

Costco: Costco makes a profit entirely due to its membership fees.

Grocery stores: Supermarkets get more profit % from brands who buy shelf space and cap ends than they do from the products they sell.

P&C insurance: Pay $100 per click yet still feel they get an efficient ROI!

FedEx: Has very slim margins. FedEx absolutely, positively must have systems that work consistently.  One phone call complaint, eliminates Profit!

Apple: Like Dell Computers Apple receives your payment before paying for the parts to make your iPhone.

RyanAir: A $15 international plane ticket is profitable because RyanAir makes so much on upgrades from passengers.

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Topics: customer satisfaction metrics, Unlocking the Customer Value Chain, Thales Teixeira, Innovation-Customer Needs Alignment, Metronome's Tip Top Business Growth Summit 2023, Decoupling

Innovation Option 2 – Change the People

Posted by Douglas A Wick on Mon, Jul 11, 2022

In Innovation Obstacle - Is Your Team “Licking the Cookie?” we shared how Intuit drives innovation by incentivizing its team.

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Topics: People, The Right People, Innovation, Bonus and Incentives, Unlocking the Customer Value Chain, Thales Teixeira

Innovation Obstacle - Is Your Team “Licking the Cookie?”

Posted by Douglas Wick on Mon, Jul 4, 2022

Companies can evolve and innovate.

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Topics: Innovation, Customer Value Chain, Unlocking the Customer Value Chain, Resource-Centric, Customer-Centric, Thales Teixeira, Innovation-Customer Needs Alignment

Resource-Centric or Customer-Centric - Why Disruption Happens

Posted by Douglas Wick on Mon, Jun 27, 2022

Inflation, high gas prices, COVID, disruption. There’s one common theme in deciding who wins and who loses in business. The business serving its customers best wins.

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Topics: Innovation, Customer Value Chain, Unlocking the Customer Value Chain, Resource-Centric, Customer-Centric, Thales Teixeira, Know Your Customer, Netflix

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1. Priorities: Determine your #1 Priority. Achieve measurable progress in 90 days.

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The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.

Our 3 disciplines include:

- Priorities
- Metrics
- Meeting Rhythms

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