A moment working with a customer stands out as a reminder of what the best leaders do. It’s revealed in Good to Great, and it occupies a chapter in the book I just finished CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest, by McKinsey senior partners Carolyn Dewar, Scott Keller, and Vikram Malhotra.Read More
Strategic Discipline Blog
In business after business, front line employees, don’t know the company’s strategy.Read More
I’m on vacation this week so I’m republishing a couple of blogs I feel have the greatest value and interest. This particular blog is on measurement and is based on a chapter in one of my favorite authors and books, Aubrey Daniels’ Bringing Out the Best in People.Read More
“Employee’s Must Make a Difference!” Aubrey Daniels, Bringing Out the Best In People author and Scaling Up Fortune sponsored Growth Summit speaker.Read More
When I last addressed positive reinforcement and superior human relationships in To Improve Your Relationships Improve This in early December I promised to provide four steps to help make others feel important. These are from my notes Brian Tracy’s “The Psychology of Achievement” taken many years ago.
Let me ask you a question: Are you the problem?
How often have you wanted to believe that “hard work pays off?”
Each of us is different. We are not all motivated by the same thing. It’s a lesson that Aubrey Daniels consistently reinforces in Bringing Out the Best in People. It’s the reason managing people is so challenging. It requires thoughtful observation, persistent communication and enduring energy to discover and maintain relationships that support and encourage your people to be their best each day.
The behavior of people is the only way anything is accomplished in business. Organizational accomplishment is dependent on behavior. Improvements in quality, increases in productivity, or creativity are the result of asking people to change.
Most of us enjoy a good sandwich. You probably even have your favorite sandwich, and favorite place to eat it. A favorite method of constructive criticism that is widely taught in basic supervisory training is called the “sandwich.”