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Strategic Discipline Blog

Douglas A Wick

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Your Company’s Culture – The Uncommon Service Multiplier

Posted by Douglas A Wick on Mon, Feb 19, 2024

An exercise often done in strategic planning is SWOT: Strengths, Weaknesses, Opportunities, and Threats.

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Topics: customer service, strategy, strategy decisions, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

Changing Your Customers Behavior in Practice – Service Truth #4 Cont.

Posted by Douglas A Wick on Mon, Feb 12, 2024

In our last blog, You Must Manage Your Customer – Uncommon Service Truth #4, we shared Service Truth #4, You Must Manage Your Customer.

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Topics: customer service, strategy decisions, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss, Customer Behavior

You Must Manage Your Customer – Uncommon Service Truth #4

Posted by Douglas A Wick on Mon, Feb 5, 2024

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Topics: customer service, Your Core Customer, Strategy Decision, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

It’s Not Your Employees’ Fault - Uncommon Service Truth #3

Posted by Douglas A Wick on Mon, Jan 29, 2024

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Topics: Michael Gerber, strategy decisions, Strategy - How, The E-Myth Revisited, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss, People Don't Fail, Systems Do

Someone Has to Pay for It - Uncommon Service Truth # 2

Posted by Douglas A Wick on Mon, Jan 22, 2024

Businesses invest a lot of time and money figuring out how to execute more efficiently with fewer people, discovering how new machines, methods, and processes can help them lower costs or improve their service, yet most don’t recognize any additional service or upgrade for the customer increases the cost in providing it.

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Topics: Strategy Decision, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

You Can’t Be Good at Everything – Truth #1 to Deliver Uncommon Service

Posted by Douglas A Wick on Mon, Jan 15, 2024

A common mistake small to mid-size businesses make is trying to be good at everything.

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Topics: customer service, Differentiation, Differentiation Strategy, Key Attribution Framework, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

The Sweet Spot Between Flawed and Flawless – Human Potential

Posted by Douglas A Wick on Mon, Dec 25, 2023

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Topics: Adam Grant, Character, Hidden Potential, Character Development, Good Enough, Perfectionism

Absorb & Adapt, Become a Human Sponge – Hidden Potential

Posted by Douglas A Wick on Mon, Dec 18, 2023

In Character Skills, Accelerate Growth by Amplifying Discomfort we shared the first of three kinds of courage to develop character. This week, how to create the ability to absorb and adapt.

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Topics: Human Potential, Adam Grant, Character, Character Development, Become a Sponge, Absorb & Adapt

Character Skills, Accelerate Growth by Amplifying Discomfort – Hidden Potential

Posted by Douglas A Wick on Mon, Dec 11, 2023

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Topics: Adam Grant, Mistakes, Character, Hidden Potential, Character Development, Encourage Making Mistakes

Your Kindergarten Teacher Influenced Your Success - Character – Hidden Potential

Posted by Douglas A Wick on Mon, Dec 4, 2023

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Topics: Adam Grant, Character, Hidden Potential, Proactive, Prosocial, Disciplined, Determined

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The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.

Our 3 disciplines include:

- Priorities
- Metrics
- Meeting Rhythms

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