Can a business with lousy service reverse their strategy to become fanatical about customer support?Read More
Strategic Discipline Blog
When you lead or manage a business for any length of time, you find people in your organization who have attitude problems.Read More
Change is Good!Read More
There was no PowerPoint to share, few metrics and no major book to push.Read More
In Scaling Up and Mastering the Rockefeller Habits Verne Harnish’s preaches leadership is 1% Vision, 99% Alignment.Read More
In Gary Keller’s The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results Keller shared Six Lies that prevent you from achieving your One Thing.Read More
Keith Ferrazzi, author of Never Eat Alone and Who’s Got Your Back received his first lesson on social networking when he was just 13. As a caddie at a local golf course, he earned the title of being the best first year caddie, and eventually caddied for Arnold Palmer, Coming from a poor family he might have been intimidated by the type of customer with memberships at the club. Each day he arrived 30 minutes early. Before anyone else was there Ferrazzi would check the pin placement of the holes and observe how the grass had been cut. All in an effort to give those he caddied for every advantage possible. He met a woman, Mrs. Poland, who possibly was the best golfer at the club. She quickly made Keith her caddie. Why?
This week I reintroduce the concept of SMaC to one of my customers in our Trimester Planning meeting. SMaC stands for Simple, Methodical and Consistent, as presented in Great by Choice by Jim Collins. I was struck by the irony SMaC reveals about successful companies. Most everyone acknowledges how difficult it is to accomplish change. Yet in Great by Choice their research discovered that poor performing companies change frequently, while great companies change less often. At a scale of 4 to 1.
In less than 24 hours ten days ago, from Friday to Saturday the following day, my world spun 180 degrees or more. (See A Personal Story – Can You Sell Your Business?)