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Customer-Centric Digital Disruption - Thales Teixeria - Metronome’s Tip Top Summit 2023

Posted by Douglas A Wick on Mon, Jun 12, 2023

Thales Teixeria, author of Unlocking the Customer Value Chain shared this “Did You Know” slide.

Costco: Costco makes a profit entirely due to its membership fees.

Grocery stores: Supermarkets get more profit % from brands who buy shelf space and cap ends than they do from the products they sell.

P&C insurance: Pay $100 per click yet still feel they get an efficient ROI!

FedEx: Has very slim margins. FedEx absolutely, positively must have systems that work consistently.  One phone call complaint, eliminates Profit!

Apple: Like Dell Computers Apple receives your payment before paying for the parts to make your iPhone.

RyanAir: A $15 international plane ticket is profitable because RyanAir makes so much on upgrades from passengers.

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Topics: customer satisfaction metrics, Unlocking the Customer Value Chain, Thales Teixeira, Innovation-Customer Needs Alignment, Metronome's Tip Top Business Growth Summit 2023, Decoupling

Innovation Obstacle - Is Your Team “Licking the Cookie?”

Posted by Douglas Wick on Mon, Jul 4, 2022

Companies can evolve and innovate.

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Topics: Innovation, Customer Value Chain, Unlocking the Customer Value Chain, Resource-Centric, Customer-Centric, Thales Teixeira, Innovation-Customer Needs Alignment

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The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.

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