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In October of 2008, I wrote a blog Even in a difficult economy Customer Service can Make a Difference! My car wash customer was looking to improve his business during the summer, due to skyrocketing gas prices. The solution: measure customer satisfaction. Autopia Car Wash in California was one of the first customers I shared Fred Reichheld’s Ultimate question, Net Promoter Score (NPS).
Read MoreTopics: Good to Great, customer survey, Net Promoter Score, customer satisfaction metrics, Jim Collins, customer loyalty, Fred Reichheld, Winning on Purpose
Topics: People, Training, Culture of Discipline, Jim Collins, performance, Execution, human behavior performance, Beyond Entrepreneurship 2.0, After-Action Reviews
Jim Collins and Bill Lazier in Beyond Entrepreneurship 2.0: Turning Your Business into an Enduring Great Company have some news for you.
Read MoreTopics: People, Jim Collins, Execution, People and Process, Beyond Entrepreneurship 2.0, Tactical Excellence, Vision & Purpose
Topics: People Decisions, Jim Collins, key seats, People Development, Beyond Entrepreneurship 2.0, Replace or Develop?
“One central idea I try to communicate in my courses is that history is the study of choices. It follows no predetermined script. History is determined by the choices made by people both famous and unknown.”
Read MoreTopics: One Thing, People, People Decisions, Jim Collins, The Right People, Key Metrics, Beyond Entrepreneurship 2.0
"The greatest danger in business and life lies not in outright failure but in achieving success without understanding why you were successful in the first place."
Read MoreTopics: Jim Collins, Build up to Breakthrough Flywheel, Strategy Decision, Strategy - How, Turning the Flywheel, Flywheel, Flywheel Extension, Good to Great to Gone
Jim Collins’ Turning the Flywheel: A Monograph to Accompany Good to Great released February 26th this year.
Read MoreTopics: Good to Great, Jim Collins, Build up to Breakthrough Flywheel, Turning the Flywheel, Flywheel
“A culture of discipline is not a principle of business; it is a principle of greatness.” ~ Jim Collins, Good to Great
Read MoreTopics: Discipline, Strategic Discipline, Culture of Discipline, Jim Collins, Businesss Disciplines, Turning the Flywheel
Why did Jeff Bezos describe Amazon’s Flywheel in Brad Stone’s The Everything Store: Jeff Bezos and the Age of Amazon as Amazon’s “secret sauce?”
Read MoreTopics: Strategic Discipline, Jim Collins, Build up to Breakthrough Flywheel, Turning the Flywheel, Flywheel
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Doug Wick, President
Positioning Systems
The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.
Our 3 disciplines include:
- Priorities
- Metrics
- Meeting Rhythms
