Strategic Discipline Blog

Last Tuesday, Dudley Fleck, President and Chief Executive Officer, led the Monthly Meeting of Fleck Sales executive leadership team.  He did, as he consistently does, by starting the meeting asking and receiving answers to questions about Fleck Sales Culture, including its vision, core purpose, strategy statement and core values.  He is always disciplined in his approach here.  His style is quiet, humble and unassuming.  He portrays many of the leadership characteristics Jim Collins out lined in Good to Great as the Level 5 Leader. 

This week in a weekly meeting with one of my customers the team discussed how they’d failed to follow through on a specific assignment they’d discussed for a father’s day promotion.  It started as a brainstorming session and wrapped up with an idea to promote a specific product.  Everyone agreed that it was a great idea, yet no one took responsibility to implement it and take initiative.  (For more on this subject check out The Leadership Difference - Responsibility and Accountability.)

Are you getting the most out of your customer feedback?   Are you asking your senior leadership team to contact at least one customer a week? 

On my birthday, April 13, 1999, I received a letter from, Able Plumbing.  Inside was a message wishing me a Happy Birthday and thanking me for working at Able Plumbing. 

How do you get your message to your audience in a fashion that impacts and results in converting them to customers?

If you read my blog Create Safety, Belonging, Mattering – Christine Comaford Orlando Growth Summit you may have caught the video with Christine and Verne Harnish from the Leadership Summit at the end of it.  If so this may be a bit of review. Understanding how to get more from your people is critical in every organization. Please visit this blog to listen to the five minute interview and pick up a copy of her book Smart Tribes. 

If you lead a team, or business, or simply manage a group of people for your organization you know this feeling.  An passion to help each person you lead or manage to perform at their highest level; to reach and exceed their potential capabilities.