Businesses invest a lot of time and money figuring out how to execute more efficiently with fewer people, discovering how new machines, methods, and processes can help them lower costs or improve their service, yet most don’t recognize any additional service or upgrade for the customer increases the cost in providing it.
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Someone Has to Pay for It - Uncommon Service Truth # 2
Posted by Douglas A Wick on Mon, Jan 22, 2024
Topics: Strategy Decision, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss
You Can’t Be Good at Everything – Truth #1 to Deliver Uncommon Service
Posted by Douglas A Wick on Mon, Jan 15, 2024
Topics: customer service, Differentiation, Differentiation Strategy, Key Attribution Framework, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss
The Sweet Spot Between Flawed and Flawless – Human Potential
Posted by Douglas A Wick on Mon, Dec 25, 2023
Topics: Adam Grant, Character, Hidden Potential, Character Development, Good Enough, Perfectionism
Absorb & Adapt, Become a Human Sponge – Hidden Potential
Posted by Douglas A Wick on Mon, Dec 18, 2023
In Character Skills, Accelerate Growth by Amplifying Discomfort we shared the first of three kinds of courage to develop character. This week, how to create the ability to absorb and adapt.
Read MoreTopics: Human Potential, Adam Grant, Character, Character Development, Become a Sponge, Absorb & Adapt
Character Skills, Accelerate Growth by Amplifying Discomfort – Hidden Potential
Posted by Douglas A Wick on Mon, Dec 11, 2023
Topics: Adam Grant, Mistakes, Character, Hidden Potential, Character Development, Encourage Making Mistakes
Your Kindergarten Teacher Influenced Your Success - Character – Hidden Potential
Posted by Douglas A Wick on Mon, Dec 4, 2023
Topics: Adam Grant, Character, Hidden Potential, Proactive, Prosocial, Disciplined, Determined
Topics: Metronomics, Shannon Byrne Susko, The "M" Game, Milo's Tea, The Coach Cascade System, Patricia Wallwork
Topics: Cash, Your Cash Flow Story, Cash Decisions, Metronomics, The "M" Game, Metronomics Hard Systems, The Cash System
This blog was created by Execution. Strategic Discipline originated from Verne Harnish's principles provided initially in Mastering the Rockefeller Habits, and then Scaling Up. In The “M” Game Shannon points out these principles were also included in Jim Collins’ Beyond Entrepreneurship 2.0 and Jack Stack’s Great Game of Business.
Read MoreTopics: Strategic Discipline, meeting rhythms, Business Priorities, priorities, metrics, Execution, Metronomics, Shannon Byrne Susko, The "M" Game
The primary reason I added Metronomic’s and Shannon Susko’s 3HAG Way to my coaching tools was to help my customers improve their strategy.
Read MoreTopics: Strategic Discipline, Strategy Decision, Strategy - How, Shannon Byrne Susko, Strategy Creation, The "M" Game, Hard and Soft Systems, Metronomics Repeatable Playbook, Metronomics Hard Systems