History has long been one of my favorite subjects, and between my business reading, I interject historical books including biographies of great leaders.
Read MoreStrategic Discipline Blog
Topics: leadership, Effective Leadership, Mastering Leadership, Great Leadership, Team of Rivals, Leadership Character Traits, Abraham Lincoln Leadership Genius
In last week’s blog Two Questions Every Business Needs to Answer we shared the importance of developing a Core Purpose or Mission statement.
Read MoreTopics: Core Purpose, Grow: How Ideals Power Growth and Profit at the Wo, Core Purpose, Clarity of Purpose,, Jim Stengel, Great Leadership, Purpose Driven Business
Topics: Core Purpose, competitive advantage, customer loyalty, Core Purpose, Clarity of Purpose, Purpose, Core Purpose, Clarity of Purpose,, Competitive Strategy, Know Your Customer, Know What You’re FOR
The Captain Class – Surprising Insights on Leadership – Influencing Team Effort
Posted by Douglas A Wick on Mon, Apr 29, 2024
Topics: People Decisions, Effective Leadership, Great Teams, The Captain Class, Sam Walker, Winning Teams
Topics: employee engagement, employee performance, How to Motivate Employees, Scaling Up Verne Harnish, Great Game of Business, Employee Ownership, Employee Learning, Metronomics
Topics: strategy, human behavior performance, Company Culture, Harmonious Culture of Accountability, Culture, Strategy Decision, Change Your Culture, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss
Your Company’s Culture – The Uncommon Service Multiplier
Posted by Douglas A Wick on Mon, Feb 19, 2024
An exercise often done in strategic planning is SWOT: Strengths, Weaknesses, Opportunities, and Threats.
Read MoreTopics: customer service, strategy, strategy decisions, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss
Changing Your Customers Behavior in Practice – Service Truth #4 Cont.
Posted by Douglas A Wick on Mon, Feb 12, 2024
In our last blog, You Must Manage Your Customer – Uncommon Service Truth #4, we shared Service Truth #4, You Must Manage Your Customer.
Read MoreTopics: customer service, strategy decisions, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss, Customer Behavior
You Must Manage Your Customer – Uncommon Service Truth #4
Posted by Douglas A Wick on Mon, Feb 5, 2024
Topics: customer service, Your Core Customer, Strategy Decision, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss
It’s Not Your Employees’ Fault - Uncommon Service Truth #3
Posted by Douglas A Wick on Mon, Jan 29, 2024
Topics: Michael Gerber, strategy decisions, Strategy - How, The E-Myth Revisited, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss, People Don't Fail, Systems Do