2012 was the best year in the firm's history. Strategic Discipline's focus on priorities, meetings and metrics made a significant the difference in our ability to achieve our targets.

Scott Ford, Cornerstone Wealth Management Group ~ Hagerstown, MD

The difference we've seen compared to other business development processes within a very short period of time, in some cases within days or even hours is you end up with actual work product, deliverable plans and agendas that help.

Scott Bennett, Nations Financial Group ~ Cedar Rapids, IA

Doug's Four Decisions Workshop has allowed our company to focus on our top priorities for the year. With the use of the 1 page strategic plan, company and individual dashboards we are better able to track performance and measure results. For the first time we have a clear company goal with everyone working towards that common goal. We are extremely excited to continue working with Doug in the future.

Greg Mercurio ~ IFTI Independent Floor Testing & Inspection, Inc, Concord, CA

Daily Huddles are by far the best thing we've learned. Lots of our operations decisions have been made through the use of the daily huddle process. Having four daily huddles each day is a pain, yet it's the most productive and best thing that's happened to me as a manager.

Burges Kerawalla ~ Autopia Car Wash, Fremont, CA

Just wanted to let you know our first Supper Huddle was a huge success!! Your help certainly was beneficial in its success!! Thanks again for all of your help!!!.

Tyna, Charge Team ~ JPMA

In 2013, in addition to growing sales dollars and market share, we cut our return beer rate (ROR) by over 35%. Nearly $600,000 less beer was double handled and brought back to the warehouse by your efforts. This improvement drove the revenue and gross margin numbers up, as well as helped considerably in reducing warehouse, merchandising, and delivery costs.

"Mike Schulte, VP Sales, Fleck Sales Company ~ Cedar Rapids, IA

Strategic Discipline Blog

Change Your Organizations Behavior

Posted by Douglas A Wick on Mon, Feb 26, 2024

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We’re going to share points to help change your culture and your organization’s behavior.

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Topics: strategy, human behavior performance, Company Culture, Harmonious Culture of Accountability, Culture, Strategy Decision, Change Your Culture, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

Your Company’s Culture – The Uncommon Service Multiplier

Posted by Douglas A Wick on Mon, Feb 19, 2024

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An exercise often done in strategic planning is SWOT: Strengths, Weaknesses, Opportunities, and Threats.

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Topics: customer service, strategy, strategy decisions, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

Changing Your Customers Behavior in Practice – Service Truth #4 Cont.

Posted by Douglas A Wick on Mon, Feb 12, 2024

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In our last blog, You Must Manage Your Customer – Uncommon Service Truth #4, we shared Service Truth #4, You Must Manage Your Customer.

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Topics: customer service, strategy decisions, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss, Customer Behavior

You Must Manage Your Customer – Uncommon Service Truth #4

Posted by Douglas A Wick on Mon, Feb 5, 2024

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Topics: customer service, Your Core Customer, Strategy Decision, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

It’s Not Your Employees’ Fault - Uncommon Service Truth #3

Posted by Douglas A Wick on Mon, Jan 29, 2024

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Topics: Michael Gerber, strategy decisions, Strategy - How, The E-Myth Revisited, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss, People Don't Fail, Systems Do

Someone Has to Pay for It - Uncommon Service Truth # 2

Posted by Douglas A Wick on Mon, Jan 22, 2024

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Businesses invest a lot of time and money figuring out how to execute more efficiently with fewer people, discovering how new machines, methods, and processes can help them lower costs or improve their service, yet most don’t recognize any additional service or upgrade for the customer increases the cost in providing it.

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Topics: Strategy Decision, Strategy - How, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

You Can’t Be Good at Everything – Truth #1 to Deliver Uncommon Service

Posted by Douglas A Wick on Mon, Jan 15, 2024

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A common mistake small to mid-size businesses make is trying to be good at everything.

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Topics: customer service, Differentiation, Differentiation Strategy, Key Attribution Framework, Uncommon Service, The Four Service Truths, Frances Frei Anne Morriss

The Sweet Spot Between Flawed and Flawless – Human Potential

Posted by Douglas A Wick on Mon, Dec 25, 2023

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Topics: Adam Grant, Character, Hidden Potential, Character Development, Good Enough, Perfectionism

Absorb & Adapt, Become a Human Sponge – Hidden Potential

Posted by Douglas A Wick on Mon, Dec 18, 2023

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In Character Skills, Accelerate Growth by Amplifying Discomfort we shared the first of three kinds of courage to develop character. This week, how to create the ability to absorb and adapt.

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Topics: Human Potential, Adam Grant, Character, Character Development, Become a Sponge, Absorb & Adapt

Character Skills, Accelerate Growth by Amplifying Discomfort – Hidden Potential

Posted by Douglas A Wick on Mon, Dec 11, 2023

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Topics: Adam Grant, Mistakes, Character, Hidden Potential, Character Development, Encourage Making Mistakes

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