Positioning Systems Blog | Douglas A Wick (50)

Douglas A Wick

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Weakness, a Clue to Your Strength - The Freak Factor – Dallas Growth Summit

Posted by Douglas A Wick on Mon, Oct 26, 2015

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Bad Profits – Wells Fargo’s Avarice

Posted by Douglas A Wick on Thu, Oct 22, 2015

In Fred Reichheld’s first book The Ultimate Question introducing Net Promoter Score, the standard for gauging Customer Satisfaction, he spoke about a specific issue that many companies have deriving what he called “bad profits” from their customers. An example he gave at the time was staying at a hotel and having to use the phone from your room to make call. At the time of the book’s publishing many hotels were charging exorbitant fees to call, especially long distance calls.

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Topics: The Ultimate Question, customer survey, Customer Feedback, customer service, Quantitative Customer Feedback, customer loyalty, NPS

Customer Service Defined – Dallas Growth Summit

Posted by Douglas A Wick on Tue, Oct 20, 2015

What’s your definition of Customer Service?

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Topics: customer service, Growth Summit, Growth Summit. Learning, customer loyalty

Questioning Your Ability to Make Good Choices

Posted by Douglas A Wick on Thu, Oct 15, 2015

How would you grade your decision-making capability? How is your leadership team at making decisions?

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Topics: Strategic Discipline, Decision-Making, planning, Discipline Plan, Annual Plan, strategy decisions

Core Competencies Interview - Topgrading

Posted by Douglas A Wick on Mon, Oct 12, 2015

In Take No Short Cuts to Hiring we looked at the process of recruiting and interviewing candidates for a Chief Operating Officer for one of my customers using the Topgrading Process.

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Topics: People Decisions, Topgrading, hiring decisions, The Right People

What’s Your One Thing (3X)

Posted by Douglas A Wick on Thu, Oct 8, 2015

What if your business had set an annual priority and failed to achieve it?

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Topics: Discipline, One Thing, Discipline Plan, fanatic discipline

Scaling Up Workshop – What to Expect – Join Us

Posted by Douglas A Wick on Mon, Oct 5, 2015

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Topics: Mastering the Rockefeller Habits, Four Decisions, Education & Training, Scaling Up Verne Harnish

Spotlight: People Who Achieve. A Remarkable Eagle Scout

Posted by Douglas A Wick on Thu, Oct 1, 2015

In Kids Say the Darndest Things – Formula for Human Potential we provide a formula for achieving your maximum potential through one key characteristic – Attitude.

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Topics: Success, People, Goal Achievment

Strategy Statement Elements Defined – Objective, Scope, Advantage

Posted by Douglas A Wick on Mon, Sep 28, 2015

What’s the purpose of developing a Strategy Statement? For more details on what is a Strategy Statement please read Is Strategy Your Tower of Babel?

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Topics: strategy, Strategy Statement, strategy decisions

Is Strategy Your Tower of Babel?

Posted by Douglas A Wick on Thu, Sep 24, 2015

What’s your Strategy?

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Topics: strategy, Strategic Planning, Strategy Statement, strategy decisions

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