Last year one of my customers, Fleck Sales, created a theme based on the 1967 film Cool Hand Luke, “What we have here is a failure to communicate.”Read More
Strategic Discipline Blog
Friday I met with a good friend of mine who is struggling with what to do in his job. His struggle is essentially the issue offered in The Greatest Crime. He feels limited by his company. Ideas he suggests get sidelined or ignored. His company doesn’t hold any meetings to keep him engaged. He feels isolated and unable to contribute.Read More
Last Monday when I arrived at my customers business in Concord, CA I was able to observe their daily huddle. It was about ten minutes in length and included about 12 people. They went through the first two agenda items, priorities and metrics, but left out the “where are you stuck” portion of the meeting. It was precise and punctuated with meaningful metrics and priorities from each individual including two who reported from the phone: one who works remotely, another who was stuck in traffic.
You may recall in People: Teaching Willpower Spurs Starbucks’ Business Growth we discussed how habits changed ordinary people like Travis into an extraordinary service provider. If you don’t know how hard that might be, read the blog to discover how Travis behaved at McDonalds.
If doing something once a day is good for business, does doing it twice double the impact?
It’s starts with the easy stuff. Every morning between 7:30 and 9 AM.
Last blog I promised more on essential meetings. This blog is on Daily Huddles and subsequent blogs will review the agenda, intention and value of our recommended meeting rhythms.
Do you wonder why your people are so frequently unaccountable to the results you expect? How often are you asking them to be accountable to your expectations?