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Douglas Wick

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Innovation Obstacle - Is Your Team “Licking the Cookie?”

Posted by Douglas Wick on Mon, Jul 4, 2022

Companies can evolve and innovate.

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Topics: Innovation, Customer Value Chain, Unlocking the Customer Value Chain, Resource-Centric, Customer-Centric, Thales Teixeira, Innovation-Customer Needs Alignment

Resource-Centric or Customer-Centric - Why Disruption Happens

Posted by Douglas Wick on Mon, Jun 27, 2022

Inflation, high gas prices, COVID, disruption. There’s one common theme in deciding who wins and who loses in business. The business serving its customers best wins.

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Topics: Innovation, Customer Value Chain, Unlocking the Customer Value Chain, Resource-Centric, Customer-Centric, Thales Teixeira, Know Your Customer, Netflix

What Separates the Best from the Rest

Posted by Douglas Wick on Mon, May 16, 2022

A moment working with a customer stands out as a reminder of what the best leaders do. It’s revealed in Good to Great, and it occupies a chapter in the book I just finished CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest, by McKinsey senior partners Carolyn Dewar, Scott Keller, and Vikram Malhotra.

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Topics: Good to Great, Bringing Out the Best In People, Level 5 Leadership, Best in the World at, CEO Leadership Focus, CEO Excellence

Avoid People with Unresolved Conflicts – Prospects & Customers

Posted by Douglas Wick on Mon, May 2, 2022

People with unresolved conflicts can challenge your customer service.

These customers are impossible to resolve their issues.

 

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Topics: Customer Feedback, customer service, What Sales Winners Do Differently, Customer needs, High Probability Selling, Unresolved Conflicts

Small Habits Make a Big Difference – Atomic Habits

Posted by Douglas Wick on Mon, Feb 21, 2022

It’s easy to forget Jim Collins in Good to Great shared great companies didn’t become great overnight. It took slow, steady momentum, continuous, consistent pushes on their flywheel, eventually leading to breakthrough. See 12 QUESTIONS to Take You From Good To Great - #1 & 2 for Collins' definition of Greatness.

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Topics: Success Habit, Winning Habit, Atomic Habits, James Clear

Job Summary Scorecards – Are You Winning?

Posted by Douglas Wick on Mon, Feb 14, 2022

Shannon Susko, author of 3HAG WAY, Metronome Effect, and Metronomics refuses to accept a customer who won’t participate in Daily Huddles with their organization.

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Topics: Accountability, Aubrey Daniels, daily huddle, human behavior performance, Job Summary Scorecard, Clarity of Expectations

WHAT’S YOUR JOB?

Posted by Douglas Wick on Mon, Feb 7, 2022

“You cannot manage other people unless you manage yourself first” ~ Peter Drucker

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Topics: Accountability, Business Scorecards, Create Business Dashboard and Scorecard, Job Summary Scorecard, CEO Leadership Focus, The CEO Test

How Your Business Makes Money – KFFM

Posted by Douglas Wick on Mon, Jan 24, 2022

How does money flow through your organization? How do customers flow through your business?

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Topics: leading indicators, Profit per X, 3HAG WAY, KFFM (Key Function Flow Map)

Where Strategy Starts

Posted by Douglas Wick on Mon, Jan 10, 2022

“To become a true strategist, you must take three steps. First, become aware of the weakness and illness that can take hold of the mind, warping its strategic powers. Second, declare a kind of war on yourself to make yourself move forward. Third, wage ruthless and continual battle on the enemies within you by applying certain strategies.”

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Topics: strategy, strategy decisions, Winning Strategy, 33 Strategies of War

Eight Steps to Create Your Culture

Posted by Douglas Wick on Mon, Dec 27, 2021

In our last blog, Define Employee Behavior to Build Your Culture, we shared how driving culture is a teaching function. It’s not simply posting your vision and mission. You and your leadership team teach your people day after day after day, not by what you say, but how you act.

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Topics: Business Culture, Company Culture, Harmonious Culture of Accountability, Culture, Culture by Design

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The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.

Our 3 disciplines include:

- Priorities
- Metrics
- Meeting Rhythms

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