Strategic Discipline Blog

Who’s your ideal candidate?

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Topics: Topgrading, Topgrading, People Decisions,, Hiring, Reid Hoffman, Masters of Scale, Ideal Candidate, Hospitality Quotient, Danny Meyer

Companies can evolve and innovate.

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Topics: Innovation, Customer Value Chain, Unlocking the Customer Value Chain, Resource-Centric, Customer-Centric, Thales Teixeira, Innovation-Customer Needs Alignment

Inflation, high gas prices, COVID, disruption. There’s one common theme in deciding who wins and who loses in business. The business serving its customers best wins.

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Topics: Innovation, Customer Value Chain, Unlocking the Customer Value Chain, Resource-Centric, Customer-Centric, Thales Teixeira, Know Your Customer, Netflix

A moment working with a customer stands out as a reminder of what the best leaders do. It’s revealed in Good to Great, and it occupies a chapter in the book I just finished CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest, by McKinsey senior partners Carolyn Dewar, Scott Keller, and Vikram Malhotra.

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Topics: Good to Great, Bringing Out the Best In People, Level 5 Leadership, Best in the World at, CEO Leadership Focus, CEO Excellence

People with unresolved conflicts can challenge your customer service.

These customers are impossible to resolve their issues.

 

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Topics: Customer Feedback, customer service, What Sales Winners Do Differently, Customer needs, High Probability Selling, Unresolved Conflicts

It’s easy to forget Jim Collins in Good to Great shared great companies didn’t become great overnight. It took slow, steady momentum, continuous, consistent pushes on their flywheel, eventually leading to breakthrough. See 12 QUESTIONS to Take You From Good To Great - #1 & 2 for Collins' definition of Greatness.

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Topics: Success Habit, Winning Habit, Atomic Habits, James Clear

Shannon Susko, author of 3HAG WAY, Metronome Effect, and Metronomics refuses to accept a customer who won’t participate in Daily Huddles with their organization.

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Topics: Accountability, Aubrey Daniels, daily huddle, human behavior performance, Job Summary Scorecard, Clarity of Expectations

“You cannot manage other people unless you manage yourself first” ~ Peter Drucker

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Topics: Accountability, Business Scorecards, Create Business Dashboard and Scorecard, Job Summary Scorecard, CEO Leadership Focus, The CEO Test

How does money flow through your organization? How do customers flow through your business?

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Topics: leading indicators, Profit per X, 3HAG WAY, KFFM (Key Function Flow Map)

“To become a true strategist, you must take three steps. First, become aware of the weakness and illness that can take hold of the mind, warping its strategic powers. Second, declare a kind of war on yourself to make yourself move forward. Third, wage ruthless and continual battle on the enemies within you by applying certain strategies.”

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Topics: strategy, strategy decisions, Winning Strategy, 33 Strategies of War