Inflation, high gas prices, COVID, disruption. There’s one common theme in deciding who wins and who loses in business. The business serving its customers best wins.Read More
Strategic Discipline Blog
A moment working with a customer stands out as a reminder of what the best leaders do. It’s revealed in Good to Great, and it occupies a chapter in the book I just finished CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest, by McKinsey senior partners Carolyn Dewar, Scott Keller, and Vikram Malhotra.Read More
People with unresolved conflicts can challenge your customer service.
These customers are impossible to resolve their issues.
It’s easy to forget Jim Collins in Good to Great shared great companies didn’t become great overnight. It took slow, steady momentum, continuous, consistent pushes on their flywheel, eventually leading to breakthrough. See 12 QUESTIONS to Take You From Good To Great - #1 & 2 for Collins' definition of Greatness.Read More
“You cannot manage other people unless you manage yourself first” ~ Peter DruckerRead More
How does money flow through your organization? How do customers flow through your business?Read More
“To become a true strategist, you must take three steps. First, become aware of the weakness and illness that can take hold of the mind, warping its strategic powers. Second, declare a kind of war on yourself to make yourself move forward. Third, wage ruthless and continual battle on the enemies within you by applying certain strategies.”Read More
In our last blog, Define Employee Behavior to Build Your Culture, we shared how driving culture is a teaching function. It’s not simply posting your vision and mission. You and your leadership team teach your people day after day after day, not by what you say, but how you act.Read More
Driving culture throughout an organization is a teaching function. It’s not simply posting your vision and mission. You and your leadership team teach your people day after day after day, not by what you say, but how you act.Read More