“Employee’s Must Make a Difference!” Aubrey Daniels, Bringing Out the Best In People author and Scaling Up Fortune sponsored Growth Summit speaker.Read More
Strategic Discipline Blog
When I last addressed positive reinforcement and superior human relationships in To Improve Your Relationships Improve This in early December I promised to provide four steps to help make others feel important. These are from my notes Brian Tracy’s “The Psychology of Achievement” taken many years ago.
Let me ask you a question: Are you the problem?
How often have you wanted to believe that “hard work pays off?”
Each of us is different. We are not all motivated by the same thing. It’s a lesson that Aubrey Daniels consistently reinforces in Bringing Out the Best in People. It’s the reason managing people is so challenging. It requires thoughtful observation, persistent communication and enduring energy to discover and maintain relationships that support and encourage your people to be their best each day.
The behavior of people is the only way anything is accomplished in business. Organizational accomplishment is dependent on behavior. Improvements in quality, increases in productivity, or creativity are the result of asking people to change.
Most of us enjoy a good sandwich. You probably even have your favorite sandwich, and favorite place to eat it. A favorite method of constructive criticism that is widely taught in basic supervisory training is called the “sandwich.”
Have you ever had your spouse, a supervisor or manager say something like the following to you? “Doug you did a great job on …., but you really need to work on…...”
Maybe it’s because my first measurement of my common sense came from a personality test designed to evaluate my sales capabilities and it exposed me as being naive. Naiveté is the exact description for what I had in their test. In the Objective Management Group of Sales Evaluations we use today (much more scientific) this measurement might have been classified as being too trusting of clients (believe prospects are honest) or not asking hard questions, which is a Hidden Weakness for Record Collection and Emotional Involvement.
We’ve discussed positive reinforcement many times in this blog including my last one on Grandma’s Rule and How the Best Managers and Leaders Deliver Positive Reinforcement.