Discretion at the operating level of your business can absolutely destroy your business! When you fail to be consistent, customers come away with a different experience every time. This headline, “Eliminate Discretion at the Operating Level of Your Business” is a mantra from Michael Gerber’s E-Myth, Why Most Small Businesses Don’t Work and What to Do About It. It is the principal of systems at its core. A starting point for systems take precedent over people. (See Topgrading - Was Michael Gerber Wrong)
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Topics:
Acute Myeloid Luekemia,
E-Myth,
People,
customer satisfaction metrics,
Business Culture,
E-Myth Revisited,
Eliminate Discretion at the Operating Level of You
If you’ve spent any time hiring and recruiting then you know that when you get a lot of candidates to sift through, disqualifying them can be a big time investment headache. Candidates that lie on their resume have reached appalling numbers, with even the top chap at Yahoo willing to deceive.
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Topics:
People,
A Players,
Topgrading
Imagine the people who worked around you were responsible for your life. Living or dying literally could be in their hands and their ability to concentrate and remain focused on the right things might make that type of difference?
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Topics:
Accountability,
employee performance,
People,
Topgrading
Over the past week I’ve had the good fortune of working with a beverage distributor in my area. We’ve broken up the Two Day Rockefeller Habits Workshop into four half day sessions. In our first half day we defined their organizational structure to identify the key seats in their organization, where, if any, there are multiple people in key seats and where are their empty key seats. At the same time I’ve been reviewing Jim Collins’ How the Mighty Fall. It’s reminded me of Collins emphasis from the Dallas Growth Summit Your Company Key Indicator for People - Corrections.
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Topics:
Accountability,
People,
Jim Collins,
Two Day Rockefeller Habits Workshop,
key seats,
How the Mighty Fall,
Whether you’re a business person considering hiring a coach or concerned whether your employees will respond to your coaching there’s just one major factor that determines success. The biggest challenge Marshall Goldsmith noted is selection. If they don’t care or you don’t care don’t waste your time. As a coach or a business owner you can’t change those who don’t want to change. You can only help if the person you are working with wants to change. Inner motivation is the key to successful coaching.
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Topics:
Discipline,
Good to Great,
People,
Pearsons Law,
Jim Collins
A common mistake in the recruiting and hiring process is to be unclear about who and what you are hiring for. With every one of our growing clients, we recommend Topgrading methods to select the right employees. It’s important to recognize that of the Four Decisions that impact your business growth, People are the critical first piece. I remind you of Jim Collins words in Good to Great, “First who than what.”
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Topics:
Good to Great,
Accountability,
People,
A Players,
Topgrading,
The Right People
If you’re an athlete or have watched sporting events you know that it’s recommended to stretch and jog before engaging in strenuous activity. Does it make sense that you should train your people to do the same thing in your work environment?
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Topics:
People,
productivity,
rhythm,
routine
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