Strategic Discipline Blog

Achieving growth in your business comes in many shapes and forms.

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Topics: Core Values, Execution, Core Behaviors, Execution Excellence, Marginal Gains, ROI

Can improving your customer service increases revenue?

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Topics: Customer Feedback, Net Promoter Score, Qualitative Customer Feedback, Quantitative Customer Feedback, NPS

Can a business with lousy service reverse their strategy to become fanatical about customer support?

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Topics: Switch, change, strategy, strategy decisions, Strategy - How, Rackspace

When do most people die?

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Topics: emotional intelligence, Attitude, CEO Leadership Focus, The Energy Bus

The problem with traditional SWOT (Strengths, Weaknesses, Opportunities and Threats) is they don’t differentiate you from your competition.

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Topics: strategy, SWOT, Strengths, Strategy Decision, OUTTHINKER SCORE - ASSESSMENT, 8 P's

Do you struggle to get high performance from your leadership team?

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Topics: weekly meetings, Cadence of Accountability, meeting rhythms, Meetings a Cadence of Accountability, leadership meetings, Alan Mulally, American Icon

Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days by Jake Knapp, John Zeratsky, and Braden Kowitz, sounds like an impossible task.

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Topics: strategy, Innovation Process, Innovation, Strategy - How, Measure What Matters, Sprint: Solve Big Problems & Test New Ideas

Many consider Good to Great by Jim Collins the seminal book for creating a great business.

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Topics: Good to Great, Jim Collins, Hedgehog Concept, One Phrase Strategy, Strategic Advisory Council

“How did this come about?” I asked my lunch guest, a CEO who up until a year ago had been a customer.

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Topics: Accountability, Strategic Discipline, Cadence of Accountability, Meetings a Cadence of Accountability, OKR - Objectives and Key Results, Measure What Matters

Objective and Key Results are performance tools to measure and focus your teams progress.

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Topics: Counter balance, OKR - Objectives and Key Results, Measure What Matters, New Year, Pair Qaulity with Quantity in OKR's, Paired Key Results