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Strategic Discipline Blog

Key Performance Indicators - Customer & Employee Feedback

Posted by Douglas Wick on Thu, Jan 15, 2015

Last blog in Key Performance Indicators we presented the value of speaking to customers and employees routinely and why these measurements can be so powerful to your business. 

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Topics: Customer Feedback, Employee Feedback, Business Growth, key performance indicators, Customer Advocacy, Rockefeller Habits Checklist

Key Performance Indicators - KPIs

Posted by Douglas Wick on Mon, Jan 12, 2015

What are Key Performance Indicators?  What they should entail?  How do you determine which to track?  How often if ever you should change them?

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Topics: Business Growth, metrics, key performance indicators, Quantification, Qualitative Customer Feedback, Quantitative Customer Feedback, KPI's, Scaling Up Verne Harnish

FOUR CHARACTERISTICS OF A COMPELLING PLAYERS’ BUSINESS DASHBOARD

Posted by Douglas Wick on Mon, Jan 28, 2013

Let’s get into the nitty gritty of creating a compelling business dashboard.  What elements need to be there, and what guidelines should you consider?  Hopefully last blog Last Friday of the Month – How’s Your Dashboard Looking? on my health dashboard provided some insight into building a better dashboard. 

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Topics: leading indicators, Business Scorecards, key performance indicators, Four Disciplines of Execution, Create Business Dashboard and Scorecard, Build Business Dashboard, Create Business Scorecard

Last Friday of the Month – How’s Your Dashboard Looking?

Posted by Douglas Wick on Fri, Jan 25, 2013

2013’s begun and we are already to the last Friday of the month of January!

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Topics: Strategic Discipline, Business Dashboards, Business Scorecards, lagging indicators, key performance indicators, measurement, Stockdale Paradox

Critical Numbers – Process/Productivity Drivers

Posted by Douglas Wick on Wed, Dec 5, 2012

Most businesses have some solid metrics in place to monitor their Process/Productivity Drivers.  Productivity/Process Drivers include Make/Buy, Sell, and Recordkeeping. This blog will focus on Process/Productivity Drivers and the need to set Critical Numbers to balance this driver against your People/Relationship Drivers in your business.

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Topics: Process/Productivity Drivers, People/Relationship Drivers, key performance indicators, Critical Numbers

Three Questions to Fill Your Key Seats Organizational Structure

Posted by Douglas Wick on Mon, Nov 19, 2012

In Good to Great, Jim Collins’ offered three very important questions once you have answered the question “do we have the right people on the bus?” (A team with common Core Values, Purpose and commitment to the Vision).

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Topics: Good to Great, leading and lagging indicators, key performance indicators, key seats, Organizational Structure

Three Tools to Define Your Leadership Team

Posted by Douglas Wick on Fri, Nov 16, 2012

Who should your leadership team be made up of?  This depends on the size of your company.  Your leadership team that attends daily huddles, weekly, monthly, quarterly and annual planning meetings should be the people that have the greatest impact on your business, and provide critical data and influence on your customers and employees.  Regardless the size of your company your leadership team shouldn’t exceed ten in number.  Beyond this it gets a bit unyielding. 

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Topics: Work Process Flow Charts, Annual Plan, Pearsons Law, Jim Collins, key performance indicators, Leadership Team

Do Your Business Metrics Spring You Into Action?

Posted by Douglas Wick on Tue, Mar 13, 2012

Last night my sleep pattern was severely disrupted.  About 10:30 PM the nurses discovered I was running a slight fever.  Immediately they jumped into action.  On the Leukemia ward of the hospital anyone suffering from a fever is handled seriously. 

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Topics: Accountability, employee performance, leading indicators, metrics, key performance indicators, performance

Key Performance Indicators – Your Reality Check

Posted by Douglas Wick on Wed, Feb 29, 2012

Yesterday my reality check came.

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Topics: Strategic Discipline, leading indicators, key performance indicators, Key Metrics

A Personal Story – Can You Sell Your Business?

Posted by Douglas Wick on Sun, Feb 26, 2012

Can you sell your business?

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Topics: Acute Myeloid Luekemia, leukemia, key performance indicators, Business System, Built to Sell

 

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Certified Gazelles Coach

Doug Wick, President

Positioning Systems

 

The Strategic Discipline Blog focuses on small to midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.

Our 3 disciplines include:

- Priorities
- Metrics
- Meeting Rhythms

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