Strategic Discipline Blog

What’s your definition of Customer Service?

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Topics: customer service, Growth Summit, Growth Summit. Learning, customer loyalty

If you lead a team, or business, or simply manage a group of people for your organization you know this feeling.  An passion to help each person you lead or manage to perform at their highest level; to reach and exceed their potential capabilities.

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Topics: Growth Summit, Growth Summit. Learning, Smart Tribes

Ever received your airline boarding pass and been puzzled on how to decipher what it all means? 

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Topics: Growth Summit, Growth Summit. Learning, Leadership Summit, Paul Akers, 2 Second Lean

It’s called newsjacking, and David Meerman Scott believes by taking a few risks your company can gain followers and customers to elevate your position in your market and industry. 

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Topics: Growth Summit, Growth Summit. Learning, David Meerman Scott, Social Media, Newsjacking

The Trojan Horse Effect and increased company value.  Recurring Revenue can have a dramatic impact on your business if you can uncover the means to achieve it. John Warrillow provided his insights from his book The Automatic Customer at the Orlando Leadership Summit.  We covered two of the nine business models for recurring revenue in John Warrillow, The Automatic Customer – Orlando Growth Summit.   All nine business models can be found in an e-book here.

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Topics: Growth Summit, Growth Summit. Learning, The Automatic Customer, John Warrillow, Leadership Summit, Recurring Revenue Streams

You own a floral shop.  Holidays like Mother’s Day, just recently celebrated, and Valentine’s Day comprise 30% of your annual revenue stream. In order to achieve foot traffic that will result in impulse sales you can pay as much as $150 a square foot. Worse of all you lose 50% of your inventory every month to waste.  It simply rots before you can sell it.  Your customer is at best variable and seasonal.

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Topics: Growth Summit, Growth Summit. Learning, The Automatic Customer, John Warrillow, Leadership Summit, Recurring Revenue Streams

Built to Last author John Warrillow kicked off Wednesday’s Growth Summit.  His presentation on recurring revenue ideas from his new book The Automatic Customer should be what this blog is on.  That was until Rabbi Stephen Baars presented. Rabbi Baars delivered the shortest of the four Leadership speakers, about 15 minutes in length. There were four outstanding presentations today, I believe he had the greatest impact on the audience.

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Topics: less is more, Growth Summit, Growth Summit. Learning, Rabbi Stephen Baars

You are probably not old enough to remember the way back machine from the cartoon series PEABODY’S IMPROBABLE HISTORY, (it was a series that aired within the Rocky and Bullwinkle cartoon series on TV) however I am betting you can remember when you first started your career.

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Topics: employee performance, Growth Summit, Growth Summit. Learning, Business Development Tool, Liz Wiseman

Keith Ferrazzi, author of Never Eat Alone and Who’s Got Your Back received his first lesson on social networking when he was just 13.  As a caddie at a local golf course, he earned the title of being the best first year caddie, and eventually caddied for Arnold Palmer,  Coming from a poor family he might have been intimidated by the type of customer with memberships at the club.  Each day he arrived 30 minutes early.  Before anyone else was there Ferrazzi would check the pin placement of the holes and observe how the grass had been cut.  All in an effort to give those he caddied for every advantage possible.  He met a woman, Mrs. Poland, who possibly was the best golfer at the club.  She quickly made Keith her caddie. Why?

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Topics: People, change, Growth Summit, Growth Summit. Learning, Relationship Drivers

Learning, Growing and Planning.  It’s a crucial element of our Gazelles business coaching practices.   Companies that continue to grow look at education, training and learning as a competitive advantage. 

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Topics: Business Growth, Growth Summit, Growth Summit. Learning, Demand Based Economy