|
Many people will tell you email is dead in customer service. It’s still a vital communication tool. How you write a customer service email is crucial. The right tone shows your customer you care about their needs and keep them coming back. Here's how to write a personalized customer service email, every time.
Read MoreTopics: customer service, Email Marketing
If the great resignation or turnover crisis is a cultural crisis for businesses, then understanding your WHY/Core Purpose is critical to prevent it from disrupting you.
Read MoreTopics: employee engagement, Core Purpose, Employee retention, Core Purpose, Clarity of Purpose,, Simon Sinek, Why Employees Leave
You can’t be everything to everyone. The greatest example of winning is choosing not to do what everyone else is doing and to focus on something unique.
Read MoreTopics: Barriers to Business Growth, Differentiation, Differentiation Strategy, Key Attribution Framework, 3HAG WAY, Activity Fit Map
As the Cheshire cat told Alice, in Alice in Wonderland, “If you don’t know where you are going it doesn’t matter which road you take. Any road will get you there.”
Read MoreTopics: Strategic Planning, Strategy - How, Key Attribution Framework, 3HAG WAY, Swimlanes
Developing a 3 Year Plan is an important part of strategic planning. We’ve shared several methods and tools to help you in this process including (Why Have a 3 – 5 Year Plan?) where we offered insights from Simon Sinek and Kaihan Krippendorff’s Outthinker Process to help you vision bigger.
Read MoreTopics: strategy, Strategic Planning, Differentiation Strategy, Key Attribution Framework, 3HAG WAY, 3 Year Plan, Key Capabilities, Growth Framework
It’s time to prepare for next year, and if you haven’t already got that process started, here are few suggestions to help you.
Read MoreTopics: Annual Plan, Business Vision, Annual Planning, 3HAG WAY, Vision & Purpose
Virtual meetings are the norm today. No matter your industry, virtual meetings are not only formal, but they can also be engaging. How? By looking to these 6 helpful tips on virtual meeting engagement.
Read MoreTopics: meetings, Employee Learning, Virtual Meetings
If you’ve ever faced a difficult challenge, you know the skills and resources required, rarely fall into place for you to solve it immediately.
Read MoreTopics: Business Culture, Company Culture, Employee retention, Harmonious Culture of Accountability, Culture, Strategy vs. Planning, Why Employees Leave, Employee Wellbeing, Employee Acquistion
Topics: People, People Decisions, Harmonious Culture of Accountability, Culture, Rewards & Compensation, Scaling Up Compensation
Scaling Up Compensation by Verne Harnish, and Sebastian Ross offers great examples of companies that have turned one of the most challenging and thorny issues a business can face into a strategic advantage.
Read MoreTopics: People, People Decisions, Business Culture, Harmonious Culture of Accountability, Culture, Rewards & Compensation, Scaling Up Compensation
FIND OUT CLICK HERE TO TAKE THE FOUR DECISIONS NEEDS ASSESSMENT
(IT'S ABSOLUTELY FREE!) 
.jpeg?width=150&height=135&name=Hand%20with%20marker%20writing%20the%20question%20Whats%20Next_%20(1).jpeg "Schedule a meeting")
Doug Wick, President
Positioning Systems
The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.
Our 3 disciplines include:
- Priorities
- Metrics
- Meeting Rhythms