Scaling any business is challenging. In Masters of Scale Reid Hoffman shares the story of Danny Meyer, who first opened Union Square Cafe in 1985, and whose restaurant company now extends beyond just restaurants to include Shake Shack, operational consulting, multifaceted catering and events business, Union Square Events, and a growth fund, under the umbrella of Enlightened Hospitality Investments (EHI).
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In this Restaurant the Staff Comes First – Enlightened Hospitality
Posted by Douglas A Wick on Mon, Aug 15, 2022
Topics: customer service, priority, Scale Up, Reid Hoffman, Enlightened Hospitality, Masters of Scale
Mysteries of Culture – Masters of Scale – Culture Eats Strategy for Lunch
Posted by Douglas A Wick on Mon, Aug 8, 2022
“STRATEGY IS THE PROMISE THAT CULTURE MUST DELIVER Nature is clear. So is business: evolve or die.” ~ Culture Eats Strategy for Lunch, Curt Coffman, and Kathie Sorensen
Read MoreTopics: Business Culture, Company Culture, Harmonious Culture of Accountability, Culture, Culture Eats Strategy for Lunch
Dramatic changes have taken place in the work environment. Guest writer, Katie Brenneman offers insights on What Does Leadership in the Hybrid Office Look Like?
Read MoreTopics: positive reinforcement, Work Environment, Remote Working, Remote Workers, Hybrid Office
Topics: business coaching, support, Coaching, Scale Up Coaching, 3HAG WAY, Metronomics
In The Fuel for High Performing Teams, we shared the critical factor for driving high performance. Culture has been said to eat strategy for lunch.
Read MoreTopics: human behavior, Q12, human behavior performance, Gallup's Q12 Employee Engagement Survey, Culture
In Innovation Obstacle - Is Your Team “Licking the Cookie?” we shared how Intuit drives innovation by incentivizing its team.
Read MoreTopics: People, The Right People, Innovation, Bonus and Incentives, Unlocking the Customer Value Chain, Thales Teixeira
Topics: Innovation, Customer Value Chain, Unlocking the Customer Value Chain, Resource-Centric, Customer-Centric, Thales Teixeira, Innovation-Customer Needs Alignment
Resource-Centric or Customer-Centric - Why Disruption Happens
Posted by Douglas Wick on Mon, Jun 27, 2022
Inflation, high gas prices, COVID, disruption. There’s one common theme in deciding who wins and who loses in business. The business serving its customers best wins.
Read MoreTopics: Innovation, Customer Value Chain, Unlocking the Customer Value Chain, Resource-Centric, Customer-Centric, Thales Teixeira, Know Your Customer, Netflix
Topics: BHAG, Innovation Process, Innovation, The Obstacle Is the Way
Topics: Patrick Lencioni, 3HAG WAY, Metronomics, Shannon Byrne Susko, Great Teams