“Learn the lesson in the moment!”Read More
Strategic Discipline Blog
Innovation is just a word in the dictionary.Read More
One of your team has had an unfavorable experience at work. They share it with you.Read More
Thales Teixeria, author of Unlocking the Customer Value Chain shared this “Did You Know” slide.
Costco: Costco makes a profit entirely due to its membership fees.
Grocery stores: Supermarkets get more profit % from brands who buy shelf space and cap ends than they do from the products they sell.
P&C insurance: Pay $100 per click yet still feel they get an efficient ROI!
FedEx: Has very slim margins. FedEx absolutely, positively must have systems that work consistently. One phone call complaint, eliminates Profit!
Apple: Like Dell Computers Apple receives your payment before paying for the parts to make your iPhone.
RyanAir: A $15 international plane ticket is profitable because RyanAir makes so much on upgrades from passengers.Read More
Our lives are measured in moments. Defining moments endure in our memories.Read More
When we help Metronomics/3HAG customers build their Swimlanes, we ask them to begin with the end in mind.Read More
“Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us.” —Marianne WilliamsonRead More
Dr. Marcus Elliott, a Harvard-trained physician and the owner of P3 Peak Performance Project, is no ordinary physician.
In The Comfort Crisis, Michael Easter describes Elliot’s dedication to misogi, an artificial construct designed to discover what mentally and spiritually you can put yourself through to become a better human.Read More
Michael Easter’s The Comfort Crisis is extensively about his journey into the remote Alaskan backcountry on a demanding thirty-three-day hunting expedition to experience the hunting Caribou. But it’s much, much more.Read More