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Strategic Discipline Blog

What Separates the Best from the Rest

Posted by Douglas Wick on Mon, May 16, 2022

A moment working with a customer stands out as a reminder of what the best leaders do. It’s revealed in Good to Great, and it occupies a chapter in the book I just finished CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest, by McKinsey senior partners Carolyn Dewar, Scott Keller, and Vikram Malhotra.

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Topics: Good to Great, Bringing Out the Best In People, Level 5 Leadership, Best in the World at, CEO Leadership Focus, CEO Excellence

Conduct Your Orchestra – CEO Excellence

Posted by Douglas A Wick on Mon, May 9, 2022

In CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest, McKinsey senior partners Carolyn Dewar, Scott Keller, and Vikram Malhotra share a little-known story about the 1996 Olympic Basketball “Dream Team.” The team included Charles Barkley, Larry Bird, Patrick Ewing, Magic Johnson, Michael Jordan, Scottie Pippen,  Karl Malone, and was coached by Chuck Daly.

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Topics: Five Dysfunctions of a Team, Leadership Team, the hidden gem in your business: teamwork, Teams

Avoid People with Unresolved Conflicts – Prospects & Customers

Posted by Douglas Wick on Mon, May 2, 2022

People with unresolved conflicts can challenge your customer service.

These customers are impossible to resolve their issues.

 

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Topics: Customer Feedback, customer service, What Sales Winners Do Differently, Customer needs, High Probability Selling, Unresolved Conflicts

Cancer Cured: No One Is Guilty, I Am Responsible

Posted by Douglas A Wick on Mon, Apr 25, 2022

IIn 2012 I spent 8 months in the hospital battling Acute Myeloid Leukemia. For the past 6 years, I’ve been writing a book about my journey and miraculous recovery.

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Topics: Acute Myeloid Luekemia, Strategic Discipline, Discipline Plan, Cancer Cured, Mental Health

The Peter Principle Is Bull

Posted by Douglas A Wick on Mon, Apr 18, 2022

Are people promoted to their highest level of incompetence?

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Topics: Leadership Training, leadership, Effective Leadership, Mastering Leadership, Leadership Circle Profile, Scaling Leadership

Leadership Is an Inner Journey

Posted by Douglas A Wick on Mon, Apr 11, 2022

The number-one reason for failure of vision and strategy is ineffective leadership, both individual and collective.

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Topics: Leadership Training, Effective Leadership, Mastering Leadership, Leadership Circle Profile, Scaling Leadership

Are Your Leadership Liabilities Canceling Your Strengths?

Posted by Douglas A Wick on Mon, Apr 4, 2022

To scale your organization you must scale leadership. Yours and your teams!

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Topics: Leadership Training, Leadership DNA, Mastering Leadership, Leadership Circle Profile, Scaling Leadership

Be Remarkable, Not Merely Satisfactory

Posted by Douglas A Wick on Mon, Mar 28, 2022

It wasn’t long ago when speed of delivery wasn’t expected to be next day.

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Topics: Customer Feedback, Net Promoter Score, customer satisfaction metrics, customer loyalty, Fred Reichheld, Customer Satisfaction

Winning on Purpose - NPS Leaders Out Pace Good to Great Companies

Posted by Douglas A Wick on Mon, Mar 21, 2022

In October of 2008, I wrote a blog Even in a difficult economy Customer Service can Make a Difference! My car wash customer was looking to improve his business during the summer, due to skyrocketing gas prices. The solution: measure customer satisfaction. Autopia Car Wash in California was one of the first customers I shared Fred Reichheld’s Ultimate question, Net Promoter Score (NPS).

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Topics: Good to Great, customer survey, Net Promoter Score, customer satisfaction metrics, Jim Collins, customer loyalty, Fred Reichheld, Winning on Purpose

To Change Your Behavior, Change your Identity

Posted by Douglas A Wick on Mon, Mar 14, 2022

You’ve probably attempted to change and failed. It could be trying to lose weight, quit smoking, be on time, be better at time management or create systems and innovate your business.

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Topics: habits, Experiences & Beliefs Drive Actions & Results, Atomic Habits, James Clear

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1. Priorities: Determine your #1 Priority. Achieve measurable progress in 90 days.

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The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.

Our 3 disciplines include:

- Priorities
- Metrics
- Meeting Rhythms

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