“Have you seen this guy?” my brother asked.Read More
Strategic Discipline Blog
How do great teams come together and win?Read More
Growth is never a straight line to your BIG HAIRY AUDACIOUS GOAL or your 3HAG. It looks more like this picture Shannon Byrne Susko shared two weeks ago at our Metronomics Coaches Conference in San Diego.Read More
Ten years ago today I was in the middle of spending 7 months in a hospital, hoping to survive Acute Myeloid Leukemia. Memorial Day came early that year, and I wrote a blog at home since I was given a reprieve and allowed to spend time at home for the holiday weekend. You can read it Brand Ideals - A 400% ROI - Identify Your Competitive Advantage.Read More
Many leaders find it difficult to admit their mistakes. They feel when they make mistakes, they are more vulnerable, risk losing respect, and the authority they need to lead.Read More
A moment working with a customer stands out as a reminder of what the best leaders do. It’s revealed in Good to Great, and it occupies a chapter in the book I just finished CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest, by McKinsey senior partners Carolyn Dewar, Scott Keller, and Vikram Malhotra.Read More
In CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest, McKinsey senior partners Carolyn Dewar, Scott Keller, and Vikram Malhotra share a little-known story about the 1996 Olympic Basketball “Dream Team.” The team included Charles Barkley, Larry Bird, Patrick Ewing, Magic Johnson, Michael Jordan, Scottie Pippen, Karl Malone, and was coached by Chuck Daly.Read More
People with unresolved conflicts can challenge your customer service.
These customers are impossible to resolve their issues.
IIn 2012 I spent 8 months in the hospital battling Acute Myeloid Leukemia. For the past 6 years, I’ve been writing a book about my journey and miraculous recovery.Read More