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Strategic Discipline Blog

How Your Business Makes Money – KFFM

Posted by Douglas Wick on Mon, Jan 24, 2022

How does money flow through your organization? How do customers flow through your business?

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Topics: leading indicators, Profit per X, 3HAG WAY, KFFM (Key Function Flow Map)

What Drives Your Business

Posted by Douglas A Wick on Mon, Jan 17, 2022

Fred Smith’s vision and focus helped drive FedEx to become one of the most successful companies in the world.

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Topics: Profit per X, Hedgehog Concept, Business Driver, KFFM (Key Function Flow Map), FedEx

Where Strategy Starts

Posted by Douglas Wick on Mon, Jan 10, 2022

“To become a true strategist, you must take three steps. First, become aware of the weakness and illness that can take hold of the mind, warping its strategic powers. Second, declare a kind of war on yourself to make yourself move forward. Third, wage ruthless and continual battle on the enemies within you by applying certain strategies.”

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Topics: strategy, strategy decisions, Winning Strategy

Copywriting Tricks for Entrepreneurs Who Hate to Write

Posted by Frank Hamilton on Mon, Jan 3, 2022

I’m on vacation this week. Guest writer, Frank Hamilton, provides tips to help entrepreneurs write!

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Topics: Copywriting, Entrepreneurial Help, Selling Your Ideas

Eight Steps to Create Your Culture

Posted by Douglas Wick on Mon, Dec 27, 2021

In our last blog, Define Employee Behavior to Build Your Culture, we shared how driving culture is a teaching function. It’s not simply posting your vision and mission. You and your leadership team teach your people day after day after day, not by what you say, but how you act.

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Topics: Business Culture, Company Culture, Harmonious Culture of Accountability, Culture, Culture by Design

Define Employee Behavior to Build Your Culture

Posted by Douglas Wick on Mon, Dec 20, 2021

Driving culture throughout an organization is a teaching function. It’s not simply posting your vision and mission. You and your leadership team teach your people day after day after day, not by what you say, but how you act.

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Topics: Business Culture, Company Culture, Harmonious Culture of Accountability, Culture

How To Write a Personal Feeling Customer Service Email

Posted by Emily Henry on Mon, Dec 13, 2021

Many people will tell you email is dead in customer service. It’s still a vital communication tool. How you write a customer service email is crucial. The right tone shows your customer you care about their needs and keep them coming back. Here's how to write a personalized customer service email, every time.

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Topics: customer service, Email Marketing

Start with WHY – The Golden Circle Story

Posted by Douglas Wick on Mon, Dec 6, 2021

If the great resignation or turnover crisis is a cultural crisis for businesses, then understanding your WHY/Core Purpose is critical to prevent it from disrupting you.  

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Topics: employee engagement, Core Purpose, Employee retention, Core Purpose, Clarity of Purpose,, Simon Sinek, Why Employees Leave

Activity Fit Map – Trade-offs in Competing. What Not to Do.

Posted by Douglas Wick on Mon, Nov 29, 2021

You can’t be everything to everyone. The greatest example of winning is choosing not to do what everyone else is doing and to focus on something unique.

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Topics: Barriers to Business Growth, Differentiation, Differentiation Strategy, Key Attribution Framework, 3HAG WAY, Activity Fit Map

Swimlanes: When You Know Where You’re Going, You Know You’re Great

Posted by Douglas Wick on Mon, Nov 22, 2021

As the Cheshire cat told Alice, in Alice in Wonderland, “If you don’t know where you are going it doesn’t matter which road you take. Any road will get you there.”

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Topics: Strategic Planning, Strategy - How, Key Attribution Framework, 3HAG WAY, Swimlanes

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1. Priorities: Determine your #1 Priority. Achieve measurable progress in 90 days.

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The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.

Our 3 disciplines include:

- Priorities
- Metrics
- Meeting Rhythms

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