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Strategic Discipline Blog
With the Growth Summit starting Tuesday and our Gazelles Coaching meetings not beginning until Monday this is a modification of a blog (Subjectivity & Objectivity – Required Business Disciplines) written in September of 2010 and another (Critical Numbers - People/Relationship Drivers)in December 2012 . Flying on Delta to Las Vegas reminded me of an example we often provide on the critical need for balance in setting priority for your business. I’ve updated the content to reflect the emphasis to balance the two drivers, people and productivity, in your business.
Working with our client’s one critical element to make sure a business does not get out of balance is making sure when you choose your priorities you balance your productivity measures with a people or relationship measurement. It’s your critical number that assures your effort to build more productivity doesn’t hurt the relationships with your customers, employees or shareholders.
Most businesses have some solid metrics in place to monitor their Process/Productivity Drivers. Productivity/Process Drivers include Make/Buy, Sell, and Recordkeeping. This blog will focus on Process/Productivity Drivers and the need to set Critical Numbers to balance this driver against your People/Relationship Drivers in your business.
Priorities are essential to create alignment and initiate growth for your business. You need to establish One Thing as the most important priority for the quarter and the year. However you must realize that in doing this step you need to also create a balancing critical number. Otherwise your business will get out of proportion. “All work and no play make Jack a dull boy” is a good quote to remember. All focus on productivity and no focus on relationships (or vice versa) can make your business operate as if rolling on 4 flat tires. Despite achieving success in one area the business fails to achieve significant progress.