With the Growth Summit starting Tuesday and our Gazelles Coaching meetings not beginning until Monday this is a modification of a blog (Subjectivity & Objectivity – Required Business Disciplines) written in September of 2010 and another (Critical Numbers - People/Relationship Drivers)in December 2012 . Flying on Delta to Las Vegas reminded me of an example we often provide on the critical need for balance in setting priority for your business. I’ve updated the content to reflect the emphasis to balance the two drivers, people and productivity, in your business.
Strategic Discipline Blog
Working with our client’s one critical element to make sure a business does not get out of balance is making sure when you choose your priorities you balance your productivity measures with a people or relationship measurement. It’s your critical number that assures your effort to build more productivity doesn’t hurt the relationships with your customers, employees or shareholders.
Most businesses have some solid metrics in place to monitor their Process/Productivity Drivers. Productivity/Process Drivers include Make/Buy, Sell, and Recordkeeping. This blog will focus on Process/Productivity Drivers and the need to set Critical Numbers to balance this driver against your People/Relationship Drivers in your business.