Are you on time? Do you run on Lombardi time?
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Topics: Strategic Discipline, meeting rhythms, time management, The Power of Full Engagement, The Right People, Michelle Wick
Measuring customer loyalty is a required best business practice to grow and maintain your customer base. Our recommended tool for our customers is Net Promoter Score discussed in What’s Your Customer Satisfaction Measurement and The Ultimate Question – Customer Advocacy.
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Topics: Net Promoter Score, employee engagement, customer service, Q12
Without a priority the Whirlwind wins! Each day you face a myriad of tasks involving your “day job.” Everything you do day-to-day robs you from focusing on the really important things that are important but not urgent.
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Topics: Accountability, Decision-Making, whirlwind of business, leadership, reponsibility, keys to good decision making, Eisenhower Matrix
In our Rockefeller Habits recommend weekly meetings agenda there is a specific time focused on accountabilities. We discussed previously the value of peer pressure in these meetings in Accountability - Three Reasons Group Meetings Produce Better. Check it out to discover the three reasons group meetings do better at accountability.
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Topics: Accountability, weekly meetings, employee performance, Best Business Practices, reponsibility
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Topics: Business Growth, Patrick Lencioni, measurement
A number of books I’ve read this past year suggest that being a good company, having a Core Purpose (Patrick Lencioni’s The Advantage), and Brand Ideal (Grow by Jim Stengel) and focusing on the humanity of your business can make you not only more successful but more profitable.
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Topics: Good to Great, Business Growth, Good Company, Conscious Capitalism
In Patrick Lencioni’s recent book The Advantage he talks about the value of clarity. His four disciplines to developing Organizational Health emphasize clarity:
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A recent Inc. Magazine survey revealed 92% of CEOs believe their leadership teams agrees with and can communicate their strategy.
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Topics: quarterly meetings, themes, Business Culture, Page Strategic Plan
One of my clients just lost a valued employee from their leadership team. One of the reasons she decided to leave was the pressure she felt from her boss to perform in sales. She had recently accepted a promotion to sales from her marketing position. This year she’d been working on a very large prospect that would very likely have topped the company’s previous best ever customer. She gotten them a commitment just not the full commitment that the company sales procedure outlines. It created conflict and anxiety as she worked to close them to a long term engagement.
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Topics: Core Values, Core Purpose, Employee Evaluations, A Players, Business Culture, BHAG, Peformance Matix
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Topics: Good to Great, Core Values, People, People Decisions, Core Purpose, Jim Collins
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