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Strategic Discipline Blog

Who’s Responsible for Low Employee Engagement?

Posted by Douglas Wick on Thu, Apr 23, 2015

What’s your employee engagement level?

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Topics: employee engagement, Strength Based Leadership, Q12, First Break All the Rules, Performance Management, Communication

An Employee Net Promoter Score - eNPS

Posted by Douglas Wick on Thu, Jun 12, 2014

Measuring customer loyalty is a required best business practice to grow and maintain your customer base.  Our recommended tool for our customers is Net Promoter Score discussed in What’s Your Customer Satisfaction Measurement and The Ultimate Question – Customer Advocacy.

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Topics: Net Promoter Score, employee engagement, customer service, Q12

Strategic Statement of Values – Gaining Employee Engagement

Posted by Douglas Wick on Thu, Jul 25, 2013

Organizational direction in your company can come in several forms.  I’m going to divide them into the emotional and objective since they serve two different but critical purposes.  On the emotional side we look at what might be labeled as “Strategic Statement of Values.”  On the opposite side, the objective is the Strategic Objective Statement which produces the Strategy Statement we’ve discussed in previous blogs. 

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Topics: employee engagement, strategy, Business Culture, Q12, Employee Survey

Solve Specific Problems With Employee Engagement Questions

Posted by Douglas Wick on Wed, May 22, 2013

Monday morning during the Collective Intelligence portion of one of my customers weekly meetings we engaged in asking the team specific questions from the Q12 Gallup Employee Engagement Processto help solve a specific issue on this company’s top priority for 2013.  

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Topics: employee engagement, collective intelligence, strategy, Q12, Gallup's Q12 Employee Engagement Survey

Customer Service Improvement Starts Here

Posted by Douglas Wick on Mon, May 13, 2013

Discovered a great customer experience recently?  When and how were you sure?

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Topics: employee engagement, customer service, customer satisfaction metrics, Q12, customer loyalty, Gallup's Q12 Employee Engagement Survey

Positive Reinforcement – What & How You Say It (Biopsy Results)

Posted by Douglas Wick on Mon, Mar 4, 2013

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Topics: Acute Myeloid Luekemia, employee engagement, Employee Recognition, positive reinforcement, Q12, Gallup's Q12 Employee Engagement Survey

12 Rules for Management Discipline

Posted by Douglas Wick on Mon, Sep 20, 2010

A recent article from Gallup Management Journal on What Really Drives Financial Success?  reminded me how valuable the book First Break All the Rules is for determining strength in the workplace.  If you employ five or more employees I strongly recommend you pick up the book or its more recent version 12: The Elements of Great Managing.  It reveals the following 12 rules as being critical to having a well engaged and performing workplace:

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Topics: Good to Great, employee engagement, Strategic Discipline, Pearsons Law, Q12

 

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Doug Wick, President

Positioning Systems

 

The Strategic Discipline Blog focuses on small to midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.

Our 3 disciplines include:

- Priorities
- Metrics
- Meeting Rhythms

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