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Aubrey Daniels in Bringing Out the Best in People insists leaderships’ role in the employee feedback loop is, “… is not to find fault or place blame, but to analyze why people are behaving as they are, and modify the consequences to promote the behavior they need.”
Topics: Strategic Discipline, leadership, positive reinforcement, Balance
Topics: Customer Feedback, Net Promoter Score, weekly meetings, Strategic Discipline, customer satisfaction metrics
In many companies one of the worst things that we perpetrate is discarding our victories and highlighting our problems! Too often we are on to our next mountain to climb before we acknowledge those who have helped us reach the heights. We need to do a better job of adequately celebrating our victories and those who were accountable for them. The Thin book of Appreciative Inquiry describes the benefits of recognizing what you are doing right. More recently the book Switch emphasized the importance of highlighting “Bright Spots” as integral to discovering solutions. Strategic Disciplines quarterly meeting intends to correct this oversight.
Topics: Strategic Discipline, Switch, meetings, Rockefeller Habits Checklist
Last blog I promised more on essential meetings. This blog is on Daily Huddles and subsequent blogs will review the agenda, intention and value of our recommended meeting rhythms.
Topics: Strategic Discipline, meeting rhythms, Mastering the Rockefeller Habits, meetings, daily huddle
Do you wonder why your people are so frequently unaccountable to the results you expect? How often are you asking them to be accountable to your expectations?
Topics: Accountability, weekly meetings, Strategic Discipline, meeting rhythms, meetings, daily huddle
Topics: Good to Great, Strategic Discipline, meeting rhythms, Topgrading
Count me as naive or possibly someone who didn’t follow the Casey Anthony case close enough to be surprised by the verdict. Just so you don’t think I’m totally out of touch I was stunned by the verdict in the OJ Simpson trial.
The Casey Anthony verdict should remind you how frequently there can be a disconnect between your communication with your staff and the intended response and reception. In a jury trial you are never aware of how the jury is responding. The attorneys on either side are unable to question or receive feedback from the jury unless the jury specifically requests it. Even then there is no direct back and forth communication with the jury. How do you know how your employees understand your expressed communication unless you observe their response and ask for feedback?
Strategic Discipline requires meetings that provide customer and employee feedback. The intention in these meetings is that the executive team is observing, listening and sensing the way employees are working and responding in the work environment. These observations are to be reported on a weekly basis. There should never be any surprises when this type of employee feedback is consistently provided.
If you were surprised by the Casey Anthony Verdict, asks yourself how well you feel your communication is working in your business. Review the questions asked in Employee Engagement: Answer These Employee Questions? How well are you answering these important employee questions? Do your employees know your top priorities for the year, the quarter? Can your executive team write your strategy in one statement, let alone your staff?
Topics: Employee Feedback, Strategic Discipline, meeting rhythms
In Leadership’s Mission we discussed the critical need to satisfy spiritual resources first in building your business. Win the hearts and minds of your employees and then the right strategy pays dividends. The question becomes, how do you accomplish this and exactly what questions do my employees have that I need to satisfy.
Topics: Strategic Discipline, Core Values, Core Purpose, meeting rhythms, Strategic Learning
Having a vantage point over your competitor is always a good thing. In war armies seek the high ground to provide an advantage over their enemy. As we move toward another Fourth of July I’ve been spending some of my free time reviewing books on the greatest battle that occurred on American soil. In the three days leading up to July 4th in 1863 the Federal army occupied the high ground around Gettysburg, turning it into an advantage that defeated General Lee’s confederate armies. The victory eventually led to the reunion of our nation. At Gettysburg the high ground determined the victor.
Topics: Strategic Discipline, Business Dashboards, metrics, measurement, Strategic Learning
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Doug Wick, President
Positioning Systems
The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.
Our 3 disciplines include:
- Priorities
- Metrics
- Meeting Rhythms
