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Strategic Discipline Blog

A Lesson from Good To Great Stockdale Paradox – 3rd Biopsy Results

Posted by Douglas A Wick on Fri, Mar 30, 2012

“Doug loves a challenge!” 

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Topics: Good to Great, Acute Myeloid Luekemia, Customer Feedback, Employee Feedback, meeting rhythms, Stockdale Paradox

Make Yourself, Employees and Customers Happier – Employee Engagement

Posted by Douglas A Wick on Sun, Dec 18, 2011

Did you realize when a customer says thanks, they make you happy, but they make themselves even happier.  In her book The How of Happiness, Sonja Lyubomirsky, a professor at the University of California, Riverside, describes a dozen scientifically proven strategies to make yourself happier.  The first?  Expressing gratitude.

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Topics: Employee Feedback, employee engagement, Switch, human behavior

How Deep Do You Dig in Your Annual Planning – PHX Growth Summit

Posted by Douglas A Wick on Wed, Nov 16, 2011

Right now you should be deep into your annual planning or already have completed it.  In preparing our coaching clients for annual planning we always ask the company to complete a short five question employee survey to gather information.  Questions include what the company should start, stop and keep doing.  (Send me an email Employee Survey if you’d like these five questions.)  Discovery like this is important for the business in looking ahead.   Remember the movie “Titanic?”  “Iceberg dead ahead?”  Many times the people at the tactical level of our business know much more than we give them credit for, and frequently they see the obstacles, challenges and opportunities far better than we or our mangers and departments heads can.

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Topics: Employee Feedback, Annual Plan, Growth Summit, Employee Survey

Measure Fun – Employee Engagement – PHX Growth Summit

Posted by Douglas A Wick on Wed, Nov 9, 2011

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Topics: Employee Feedback, employee engagement, themes, performance, productivity

What Are Your Employees Thinking? Critical Employee Feedback

Posted by Douglas A Wick on Thu, Oct 13, 2011

Imagine it’s the biggest moment of your life.  Your opportunity for glory.  The moment professionally you’ve practiced and prepared for. Now imagine it’s in front of a live audience and millions of TV viewers.  In fact it’s the biggest stage in the world!  It’s a critical moment for you and the people you work with. 

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Topics: Employee Feedback, employee engagement, Sports World

Employee Feedback Opportunities

Posted by Douglas A Wick on Mon, Oct 10, 2011

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Topics: Employee Feedback, weekly meetings, positive reinforcement, priorities, Balance

Two Employee Feedback Myths

Posted by Douglas A Wick on Mon, Oct 3, 2011

Usually during tough times managers get tough.  They succumb to the pressure and use more punishment and negative reinforcement.   Why is this a recipe for disaster? If both positive and negative reinforcement get results why should we care? 

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Topics: Employee Feedback, employee performance, positive reinforcement, negative reinforcement

Employee Feedback Measurement for Positive Reinforcement

Posted by Douglas A Wick on Mon, Sep 26, 2011

We’ve looked at the importance and frequency of positive reinforcement in previous blogs, How the Best Managers and Leaders Deliver Positive Reinforcement and Employee Feedback – The Need for Frequent Positive Reinforcement. Employee Feedback falls into Strategic Discipline's fundamental practices for effective meeting rhythms.  When we address customer and employee feedback in workshops and with our clients, frequently there’s confusion and misunderstanding about what this means.  It’s often because companies have their rhythms with regard to employees and staff and forget how critical their happiness and engagement can impact the bottom line growth of their business.

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Topics: Employee Feedback, employee performance, positive reinforcement, metrics, productivity

Employee Feedback – The Need for Frequent Positive Reinforcement

Posted by Douglas A Wick on Thu, Sep 22, 2011

How often do you need to reinforce?  Dawn of Impatience shares Aubrey Daniel’s Bringing Out the Best In People’s view why since 1984 the influence and commitment to positive reinforcement has steadily increased.

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Topics: Employee Feedback, weekly meetings, employee performance, positive reinforcement

How the Best Managers and Leaders Deliver Positive Reinforcement

Posted by Douglas A Wick on Mon, Sep 19, 2011

Small things add up.  When it comes to producing results from positive reinforcement a small difference influences results dramatically.  Most effective leaders, managers, and supervisors do not necessarily reinforce more often than ineffective ones.  It’s the detail of what they focus on that makes them better.  Discipline to this detail compounds over time.  It delivers steady pressure on the fly wheel which Jim Collins notes distinguishes the Good to Great companies.  Eventually it provides the impetus to breakthrough.  There is no miracle moment.  Breakthrough only comes through daily discipline of doing the right things right. 

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Topics: Employee Feedback, Bringing Out the Best In People, employee performance, Aubrey Daniels, positive reinforcement

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1. Priorities: Determine your #1 Priority. Achieve measurable progress in 90 days.

2. Metrics: Develop measurable Key Performance Indicators. 

3. Meetings: Establish effective meeting rhythms. (Cadence of Accountability)  Compounding the value of your priority and metrics. 

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The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.

Our 3 disciplines include:

- Priorities
- Metrics
- Meeting Rhythms

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