In Good to Great, Jim Collins’ offered three very important questions once you have answered the question “do we have the right people on the bus?” (A team with common Core Values, Purpose and commitment to the Vision).
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Topics: Good to Great, leading and lagging indicators, key performance indicators, key seats, Organizational Structure
Who should your leadership team be made up of? This depends on the size of your company. Your leadership team that attends daily huddles, weekly, monthly, quarterly and annual planning meetings should be the people that have the greatest impact on your business, and provide critical data and influence on your customers and employees. Regardless the size of your company your leadership team shouldn’t exceed ten in number. Beyond this it gets a bit unyielding.
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Topics: Work Process Flow Charts, Annual Plan, Pearsons Law, Jim Collins, key performance indicators, Leadership Team, How the Mighty Fall,
Many of our biggest issues in the workplace stem from a lack of appreciation of our fellow workers. Just this past week one of my clients faced a challenging dilemma. His team of support staff had put in an extraordinary amount of hours to reach a priority they’d set for the quarter. They’d truly knocked the goal out of the park on one of their priorities while reaching 94% (goal was 100%) on another timeline that required them to get information to their clients on another. The second priority wasn’t something that their customers were asking for however it was a benchmark everyone agreed upon to indicate their work was done without any loose ends.
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Topics: Acute Myeloid Luekemia, employee performance, monthly meetings, positive reinforcement, How to Motivate Employees
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Topics: Customer Feedback, leadership commitment, customer survey questions, Michelle Wick
Customer Satisfaction surveys should be part of your company’s regimented discipline to stay in touch with evolving customer relations. With respect to customers, Gazelles/Rockefeller Habits coaches like Positioning Systems suggest your business have your top line leadership team calling one or more of your customers a week to conduct a personal survey of four questions to stay in close contact with your customers and then report this information as part of your weekly meeting rhythms.
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Topics: The Ultimate Question, customer survey, Customer Feedback, Net Promoter Score, customer satisfaction metrics, Customer Advocacy
Happy Halloween! It’s one of my favorite holidays! It reminds me of the responsibility parents face to ensure their children are safe and that in the face of receiving a deluge of candy they don’t get sick or over indulge in the very incentive the Halloween Holiday presents.
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Topics: Accountability, weekly meetings, meeting rhythms, performance, productivity
All customers are not created equal. That’s one part of the message in How Companies Win: Profiting from Demand-Driven Business Models No Matter What Business You're In, by authors Rick Kash, David Calhoun. With some customers being more valuable than others it’s important to discover which are, and also to be aware of how your market is changing to understand latent, and emerging demands. The world has already changed to a demand driven economy. In order to be in the forefront and capitalize and even survive your business will require a higher level understanding of your customers and how to market to them.
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Topics: Customer Feedback, Strategic Discipline, Demand Based Economy
The Rules are changing. As noted in How Companies Win – Prepare for A Demand-Driven Economy we’ve been moving from a supply-based to demand based economy. The book How Companies Win: Profiting from Demand-Driven Business Models No Matter What Business You're In, by authors Rick Kash, David Calhoun examines this and my blog specifically provides an example from the book on how McDonalds has successfully negotiated this change already.
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Topics: Customer Feedback, weekly meetings, meeting rhythms, Demand Based Economy
Last blog, Is Good News Part of Your Business Culture, I closed with this quote, “If you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.” Patrick Lencioni, Five Dysfunctions of a Team.
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Topics: Acute Myeloid Luekemia, Business Growth, One Thing, People, Organizational Health, Business Culture, the hidden gem in your business: teamwork, Achieve Execution Excellence
My Wednesday biopsy results and most recent blog Four Purposes for Quarterly Meetings reminded me of the importance of good news and positive reinforcement in building a growing business culture. Recognizing accomplishments achieved at Quarterly Planning Meetings is just one step in the meeting rhythm cycle that offers good news and positive impact on your team. Daily Huddles include opportunities for every one of your staff to report on victories they’ve achieved each day.
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Topics: Acute Myeloid Luekemia, Accountability, Five Dysfunctions of a Team, Organizational Health, Business Culture, Good News
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