Strategic Discipline Blog

“You cannot manage other people unless you manage yourself first” ~ Peter Drucker

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Topics: Accountability, Business Scorecards, Create Business Dashboard and Scorecard, Job Summary Scorecard, CEO Leadership Focus, The CEO Test

“Terror is the ultimate way to paralyze a people’s will to resist and destroy their ability to plan a strategic response. Such power is gained through sporadic acts of violence that create a constant feeling of threat, incubating a fear that spreads throughout the public sphere. The goal in a terror campaign is not battlefield victory but causing maximum chaos and provoking the other side into desperate overreaction. Melting invisibly into the population, tailoring their actions for the mass media, the strategists of terror create the illusion that they are everywhere and therefore that they are far more powerful than they really are. It is a war of nerves. The victims of terror must not succumb to fear or even anger; to plot the most effective counterstrategy, they must stay balanced. In the face of a terror campaign, one’s rationality is the last line of defense.” ~ 33 Strategies of War, Robert Greene

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Topics: strategy, Effective Leadership, Strategy - How, 33 Strategies of War

How does money flow through your organization? How do customers flow through your business?

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Topics: leading indicators, Profit per X, 3HAG WAY, KFFM (Key Function Flow Map)

Fred Smith’s vision and focus helped drive FedEx to become one of the most successful companies in the world.

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Topics: Profit per X, Hedgehog Concept, Business Driver, KFFM (Key Function Flow Map), FedEx

“To become a true strategist, you must take three steps. First, become aware of the weakness and illness that can take hold of the mind, warping its strategic powers. Second, declare a kind of war on yourself to make yourself move forward. Third, wage ruthless and continual battle on the enemies within you by applying certain strategies.”

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Topics: strategy, strategy decisions, Winning Strategy, 33 Strategies of War

I’m on vacation this week. Guest writer, Frank Hamilton, provides tips to help entrepreneurs write!

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Topics: Copywriting, Entrepreneurial Help, Selling Your Ideas

In our last blog, Define Employee Behavior to Build Your Culture, we shared how driving culture is a teaching function. It’s not simply posting your vision and mission. You and your leadership team teach your people day after day after day, not by what you say, but how you act.

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Topics: Business Culture, Company Culture, Harmonious Culture of Accountability, Culture, Culture by Design

Driving culture throughout an organization is a teaching function. It’s not simply posting your vision and mission. You and your leadership team teach your people day after day after day, not by what you say, but how you act.

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Topics: Business Culture, Company Culture, Harmonious Culture of Accountability, Culture

Many people will tell you email is dead in customer service. It’s still a vital communication tool. How you write a customer service email is crucial. The right tone shows your customer you care about their needs and keep them coming back. Here's how to write a personalized customer service email, every time.

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Topics: customer service, Email Marketing

If the great resignation or turnover crisis is a cultural crisis for businesses, then understanding your WHY/Core Purpose is critical to prevent it from disrupting you.  

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Topics: employee engagement, Core Purpose, Employee retention, Core Purpose, Clarity of Purpose,, Simon Sinek, Why Employees Leave