Strategic Discipline Blog

People with unresolved conflicts can challenge your customer service.

These customers are impossible to resolve their issues.

 

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Topics: Customer Feedback, customer service, What Sales Winners Do Differently, Customer needs, High Probability Selling, Unresolved Conflicts

IIn 2012 I spent 8 months in the hospital battling Acute Myeloid Leukemia. For the past 6 years, I’ve been writing a book about my journey and miraculous recovery.

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Topics: Acute Myeloid Luekemia, Strategic Discipline, Discipline Plan, Cancer Cured, Mental Health

Are people promoted to their highest level of incompetence?

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Topics: Leadership Training, leadership, Effective Leadership, Mastering Leadership, Leadership Circle Profile, Scaling Leadership

The number-one reason for failure of vision and strategy is ineffective leadership, both individual and collective.

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Topics: Leadership Training, Effective Leadership, Mastering Leadership, Leadership Circle Profile, Scaling Leadership

To scale your organization you must scale leadership. Yours and your teams!

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Topics: Leadership Training, Leadership DNA, Mastering Leadership, Leadership Circle Profile, Scaling Leadership

It wasn’t long ago when speed of delivery wasn’t expected to be next day.

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Topics: Customer Feedback, Net Promoter Score, customer satisfaction metrics, customer loyalty, Fred Reichheld, Customer Satisfaction

In October of 2008, I wrote a blog Even in a difficult economy Customer Service can Make a Difference! My car wash customer was looking to improve his business during the summer, due to skyrocketing gas prices. The solution: measure customer satisfaction. Autopia Car Wash in California was one of the first customers I shared Fred Reichheld’s Ultimate question, Net Promoter Score (NPS).

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Topics: Good to Great, customer survey, Net Promoter Score, customer satisfaction metrics, Jim Collins, customer loyalty, Fred Reichheld, Winning on Purpose

You’ve probably attempted to change and failed. It could be trying to lose weight, quit smoking, be on time, be better at time management or create systems and innovate your business.

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Topics: habits, Experiences & Beliefs Drive Actions & Results, Atomic Habits, James Clear

One of the reasons Strategic Discipline works well for our customers is the habit for leadership reflection in each Quarterly and Annual planning meeting where we review

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Topics: Mastering the Rockefeller Habits, habits, mastery, Path to Mastery, What did we learn, Atomic Habits, Review & Reflection, What can we Work on?

What exactly does James Clear mean by, “You Do Not Rise to the Level of Your Goals. You Fall to the Level of Your Systems?”

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Topics: Business Dashboards, Build Business Dashboard, Dashboards, Systems & Process, Goal Achievment, Atomic Habits, James Clear