Strategic Discipline Blog

Where does positive reinforcement need to start in your organization?

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Topics: employee performance, positive reinforcement, Rockefeller Habits Checklist

We’ve looked at the importance and frequency of positive reinforcement in previous blogs, How the Best Managers and Leaders Deliver Positive Reinforcement and Employee Feedback – The Need for Frequent Positive Reinforcement. Employee Feedback falls into Strategic Discipline's fundamental practices for effective meeting rhythms.  When we address customer and employee feedback in workshops and with our clients, frequently there’s confusion and misunderstanding about what this means.  It’s often because companies have their rhythms with regard to employees and staff and forget how critical their happiness and engagement can impact the bottom line growth of their business.

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Topics: Employee Feedback, employee performance, positive reinforcement, metrics, productivity

How often do you need to reinforce?  Dawn of Impatience shares Aubrey Daniel’s Bringing Out the Best In People’s view why since 1984 the influence and commitment to positive reinforcement has steadily increased.

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Topics: Employee Feedback, weekly meetings, employee performance, positive reinforcement

Small things add up.  When it comes to producing results from positive reinforcement a small difference influences results dramatically.  Most effective leaders, managers, and supervisors do not necessarily reinforce more often than ineffective ones.  It’s the detail of what they focus on that makes them better.  Discipline to this detail compounds over time.  It delivers steady pressure on the fly wheel which Jim Collins notes distinguishes the Good to Great companies.  Eventually it provides the impetus to breakthrough.  There is no miracle moment.  Breakthrough only comes through daily discipline of doing the right things right. 

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Topics: Employee Feedback, Bringing Out the Best In People, employee performance, Aubrey Daniels, positive reinforcement

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Topics: Customer Feedback, Net Promoter Score, weekly meetings, Strategic Discipline, customer satisfaction metrics

There are a number of components within the inner working of Meetings, Metrics and Priorities to make Strategic Discipline work for your business.  When we begin working with clients at Positioning Systems, any implementation of Strategic Discipline includes customer and employee reporting in the weekly and monthly meeting segments. This is critical due to the importance of pattern recognition and the need for balance in your business metrics and priorities.

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Topics: The Ultimate Question, customer survey, Customer Feedback, Net Promoter Score, weekly meetings, customer satisfaction metrics, measurement

Last week’s newsletter (sign up here) which I publish monthly was How to Link Customer Feedback to Profitability.

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Topics: Net Promoter Score, customer satisfaction metrics, Execution

The statistic is frightening.  40% of employee’s time is gobbled up by recurring problems!  These are the issues that never get solved, the copier that never works, the supply closet item that is always out of stock, the messages that are never delivered, equipment malfunctions.  If you conducted a meeting just to determine what recurring problems you have, would you have any doubt your people could provide you with an avalanche of issues?

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Topics: Employee Feedback, quarterly meetings, meetings

Last blog we discussed the importance of meetings fitting together.  Your meetings should cascade or telescope from the first meeting of the year which should be your annual planning meeting.  This should be about 2 – 3 days depending upon what you need to discuss, how complex the challenges are that the organizations faces, and when you last did a proper planning and strategy session.

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Topics: weekly meetings, Annual Plan, meeting rhythms, metrics, meetings, key performance indicators

In many companies one of the worst things that we perpetrate is discarding our victories and highlighting our problems!  Too often we are on to our next mountain to climb before we acknowledge those who have helped us reach the heights.   We need to do a better job of adequately celebrating our victories and those who were accountable for them.   The Thin book of Appreciative Inquiry describes the benefits of recognizing what you are doing right. More recently the book Switch emphasized the importance of highlighting “Bright Spots” as integral to discovering solutions. Strategic Disciplines quarterly meeting intends to correct this oversight. 

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Topics: Strategic Discipline, Switch, meetings, Rockefeller Habits Checklist