Strategic Discipline Blog

Growth is never a straight line to your BIG HAIRY AUDACIOUS GOAL or your 3HAG. It looks more like this picture Shannon Byrne Susko shared two weeks ago at our Metronomics Coaches Conference in San Diego.

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Topics: Culture, 3HAG WAY, Growth Framework, Cultural System, Cohesive System, Human System, Metronomics

Ten years ago today I was in the middle of spending 7 months in a hospital, hoping to survive Acute Myeloid Leukemia. Memorial Day came early that year, and I wrote a blog at home since I was given a reprieve and allowed to spend  time at home for the holiday weekend. You can read it Brand Ideals - A 400% ROI - Identify Your Competitive Advantage.

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Topics: Acute Myeloid Luekemia, One Thing, Stockdale Paradox, Cancer Cured

Many leaders find it difficult to admit their mistakes. They feel when they make mistakes, they are more vulnerable, risk losing respect, and the authority they need to lead.

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Topics: change, Effective Leadership, Harmonious Culture of Accountability, Leadership Decisions, Mistakes, Change Your Culture

In CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest, McKinsey senior partners Carolyn Dewar, Scott Keller, and Vikram Malhotra share a little-known story about the 1996 Olympic Basketball “Dream Team.” The team included Charles Barkley, Larry Bird, Patrick Ewing, Magic Johnson, Michael Jordan, Scottie Pippen,  Karl Malone, and was coached by Chuck Daly.

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Topics: Five Dysfunctions of a Team, Leadership Team, the hidden gem in your business: teamwork, Teams, CEO Excellence

IIn 2012 I spent 8 months in the hospital battling Acute Myeloid Leukemia. For the past 6 years, I’ve been writing a book about my journey and miraculous recovery.

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Topics: Acute Myeloid Luekemia, Strategic Discipline, Discipline Plan, Cancer Cured, Mental Health

Are people promoted to their highest level of incompetence?

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Topics: Leadership Training, leadership, Effective Leadership, Mastering Leadership, Leadership Circle Profile, Scaling Leadership

The number-one reason for failure of vision and strategy is ineffective leadership, both individual and collective.

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Topics: Leadership Training, Effective Leadership, Mastering Leadership, Leadership Circle Profile, Scaling Leadership

To scale your organization you must scale leadership. Yours and your teams!

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Topics: Leadership Training, Leadership DNA, Mastering Leadership, Leadership Circle Profile, Scaling Leadership

It wasn’t long ago when speed of delivery wasn’t expected to be next day.

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Topics: Customer Feedback, Net Promoter Score, customer satisfaction metrics, customer loyalty, Fred Reichheld, Customer Satisfaction

In October of 2008, I wrote a blog Even in a difficult economy Customer Service can Make a Difference! My car wash customer was looking to improve his business during the summer, due to skyrocketing gas prices. The solution: measure customer satisfaction. Autopia Car Wash in California was one of the first customers I shared Fred Reichheld’s Ultimate question, Net Promoter Score (NPS).

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Topics: Good to Great, customer survey, Net Promoter Score, customer satisfaction metrics, Jim Collins, customer loyalty, Fred Reichheld, Winning on Purpose