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In October of 2008, I wrote a blog Even in a difficult economy Customer Service can Make a Difference! My car wash customer was looking to improve his business during the summer, due to skyrocketing gas prices. The solution: measure customer satisfaction. Autopia Car Wash in California was one of the first customers I shared Fred Reichheld’s Ultimate question, Net Promoter Score (NPS).
Read MoreTopics: Good to Great, customer survey, Net Promoter Score, customer satisfaction metrics, Jim Collins, customer loyalty, Fred Reichheld, Winning on Purpose
You’ve probably attempted to change and failed. It could be trying to lose weight, quit smoking, be on time, be better at time management or create systems and innovate your business.
Read MoreTopics: habits, Experiences & Beliefs Drive Actions & Results, Atomic Habits, James Clear
One of the reasons Strategic Discipline works well for our customers is the habit for leadership reflection in each Quarterly and Annual planning meeting where we review
Read MoreTopics: Mastering the Rockefeller Habits, habits, mastery, Path to Mastery, What did we learn, Atomic Habits, Review & Reflection, What can we Work on?
What exactly does James Clear mean by, “You Do Not Rise to the Level of Your Goals. You Fall to the Level of Your Systems?”
Read MoreTopics: Business Dashboards, Build Business Dashboard, Dashboards, Systems & Process, Goal Achievment, Atomic Habits, James Clear
“Terror is the ultimate way to paralyze a people’s will to resist and destroy their ability to plan a strategic response. Such power is gained through sporadic acts of violence that create a constant feeling of threat, incubating a fear that spreads throughout the public sphere. The goal in a terror campaign is not battlefield victory but causing maximum chaos and provoking the other side into desperate overreaction. Melting invisibly into the population, tailoring their actions for the mass media, the strategists of terror create the illusion that they are everywhere and therefore that they are far more powerful than they really are. It is a war of nerves. The victims of terror must not succumb to fear or even anger; to plot the most effective counterstrategy, they must stay balanced. In the face of a terror campaign, one’s rationality is the last line of defense.” ~ 33 Strategies of War, Robert Greene
Read MoreTopics: strategy, Effective Leadership, Strategy - How, 33 Strategies of War
Fred Smith’s vision and focus helped drive FedEx to become one of the most successful companies in the world.
Read MoreTopics: Profit per X, Hedgehog Concept, Business Driver, KFFM (Key Function Flow Map), FedEx
This blog originally appeared on March 18th, 2009. I was married at the time, and my son Josh was 12. There are many more distractions available to us now. COVID made us learn to appreciate our relationships more, while irreparably displacing how we interact with others. Since this, I’ve gotten divorced, survived cancer, and seen my last two sons graduate from college.
Read MoreTopics: One Thing, Focus, Relationships and Productivity, Distraction
“Scientists have discovered a revolutionary new treatment that makes you live longer. It enhances your memory and makes you more creative. It makes you look more attractive. It keeps you slim and lowers food cravings. It protects you from cancer and dementia. It wards off colds and the flu. It lowers your risk of heart attacks and stroke, not to mention diabetes. You’ll even feel happier, less depressed, and less anxious.”
Read MoreTopics: employee performance, performance, human behavior performance, Strategies for Getting Better Sleep, Worker Performance, Why We Sleep, Matthew Walker
In Think Again: The Power of Knowing What You Don’t Know, Adam Grant challenges us to consider how we make decisions and think, “Our self-identity should come from values, not opinions.”
Read MoreTopics: People/Relationship Drivers, Listening, Adam Grant, Motivational Interviewing, Influential Listening, Think Again
In Love is Free. Guac is Extra.: How Vulnerability, Empowerment, and Curiosity Built an Unstoppable Team, Monty Moran shares the decisions he made on Chipotle’s priorities, “If the most important skill of a leader is to build a strong team, the second most important skill is the ability to make many good decisions, quickly. Of course, in some ways, this is a distinction without a difference, since building strong teams requires many good decisions.”
Read MoreTopics: Top Priority, Business Priorities, priority, The One Thing, Monty Moran, Love is Free. Gauc is Extra
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Doug Wick, President
Positioning Systems
The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.
Our 3 disciplines include:
- Priorities
- Metrics
- Meeting Rhythms