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2012 was the best year in the firm's history. Strategic Discipline's focus on priorities, meetings and metrics made a significant the difference in our ability to achieve our targets. Scott Ford, Cornerstone Wealth Management Group ~ Hagerstown, MD The difference we've seen compared to other business development processes within a very short period of time, in some cases within days or even hours is you end up with actual work product, deliverable plans and agendas that help. Scott Bennett, Nations Financial Group ~ Cedar Rapids, IA Doug's Four Decisions Workshop has allowed our company
to focus on our top priorities for the year. With the use of the 1 page
strategic plan, company and individual dashboards we are better able to
track performance and measure results. For the first time we have a clear
company goal with everyone working towards that common goal. We are
extremely excited to continue working with Doug in the future. Greg Mercurio ~ IFTI Independent Floor Testing & Inspection, Inc, Concord, CA Daily Huddles are by far the best thing we've learned. Lots of our operations decisions have been made through the use of the daily huddle process. Having four daily huddles each day is a pain, yet it's the most productive and best thing that's happened to me as a manager. Burges Kerawalla ~ Autopia Car Wash, Fremont, CA Just wanted to let you know our first Supper Huddle
was a huge success!! Your help certainly was beneficial in its success!!
Thanks again for all of your help!!!. Tyna, Charge Team ~ JPMA In 2013, in addition to growing sales dollars and market share, we cut our return beer rate (ROR) by over 35%. Nearly $600,000 less beer was double handled and brought back to the warehouse by your efforts. This improvement drove the revenue and gross margin numbers up, as well as helped considerably in reducing warehouse, merchandising, and delivery costs. "Mike Schulte, VP Sales, Fleck Sales Company ~ Cedar Rapids, IA |
You may recall in People: Teaching Willpower Spurs Starbucks’ Business Growth we discussed how habits changed ordinary people like Travis into an extraordinary service provider. If you don’t know how hard that might be, read the blog to discover how Travis behaved at McDonalds.
Topics: customer service, Growth Summit, daily huddle, customer loyalty, Starbucks
A customer complaint is a good thing. It means you know that you need do to something for improvement.
Topics: Customer Feedback, Net Promoter Score, employee engagement, customer service, customer satisfaction metrics, Qualitative Customer Feedback, customer loyalty
What’s you reason to gather customer feedback?
You are collecting customer feedback aren’t you?
Topics: The Ultimate Question, customer survey, Customer Feedback, customer service, customer survey questions, customer loyalty
FIND OUT CLICK HERE TO TAKE THE FOUR DECISIONS NEEDS ASSESSMENT
(IT'S ABSOLUTELY FREE!) 
.jpeg?width=150&height=135&name=Hand%20with%20marker%20writing%20the%20question%20Whats%20Next_%20(1).jpeg "Schedule a meeting")
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(BRAND PROMISE GUARANTEE): We will refund all compensation if our disciplined coaching and proprietary tools fail to meet your expectations.
Doug Wick, President
Positioning Systems
The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.
Our 3 disciplines include:
- Priorities
- Metrics
- Meeting Rhythms
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