If your business and specifically your people are producing the wrong outcomes it’s very important that you understand this. Every company is getting the performance it should be because it’s reinforcing that performance with what it is currently doing. If you’re not happy with what you’re getting you need to put consequences in place that stop these outcomes and then put new consequences in place to positively reinforce the new outcome you want. The bad news is you’re reinforcing the wrong things or you wouldn’t be getting that performance. The good news is you can change it with some diligence.
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