2012 was the best year in the firm's history. Strategic Discipline's focus on priorities, meetings and metrics made a significant the difference in our ability to achieve our targets.

Scott Ford, Cornerstone Wealth Management Group ~ Hagerstown, MD

The difference we've seen compared to other business development processes within a very short period of time, in some cases within days or even hours is you end up with actual work product, deliverable plans and agendas that help.

Scott Bennett, Nations Financial Group ~ Cedar Rapids, IA

Doug's Four Decisions Workshop has allowed our company to focus on our top priorities for the year. With the use of the 1 page strategic plan, company and individual dashboards we are better able to track performance and measure results. For the first time we have a clear company goal with everyone working towards that common goal. We are extremely excited to continue working with Doug in the future.

Greg Mercurio ~ IFTI Independent Floor Testing & Inspection, Inc, Concord, CA

Daily Huddles are by far the best thing we've learned. Lots of our operations decisions have been made through the use of the daily huddle process. Having four daily huddles each day is a pain, yet it's the most productive and best thing that's happened to me as a manager.

Burges Kerawalla ~ Autopia Car Wash, Fremont, CA

Just wanted to let you know our first Supper Huddle was a huge success!! Your help certainly was beneficial in its success!! Thanks again for all of your help!!!.

Tyna, Charge Team ~ JPMA

In 2013, in addition to growing sales dollars and market share, we cut our return beer rate (ROR) by over 35%. Nearly $600,000 less beer was double handled and brought back to the warehouse by your efforts. This improvement drove the revenue and gross margin numbers up, as well as helped considerably in reducing warehouse, merchandising, and delivery costs.

"Mike Schulte, VP Sales, Fleck Sales Company ~ Cedar Rapids, IA

Strategic Discipline Blog

Customer Service Complaints – Good or Bad?

Posted by Douglas A Wick on Mon, May 20, 2013

Tweet

A customer complaint is a good thing. It means you know that you need do to something for improvement.

Read More

0 Comments Click here to read/write comments

Topics: Customer Feedback, Net Promoter Score, employee engagement, customer service, customer satisfaction metrics, Qualitative Customer Feedback, customer loyalty

Who is Your Customer Survey For?

Posted by Douglas A Wick on Wed, May 15, 2013

Tweet

What’s you reason to gather customer feedback?
You are collecting customer feedback aren’t you?

Read More

3 Comments Click here to read/write comments

Topics: The Ultimate Question, customer survey, Customer Feedback, customer service, customer survey questions, customer loyalty

Customer Service Improvement Starts Here

Posted by Douglas A Wick on Mon, May 13, 2013

Tweet

Discovered a great customer experience recently? When and how were you sure?

Read More

0 Comments Click here to read/write comments

Topics: employee engagement, customer service, customer satisfaction metrics, Q12, customer loyalty, Gallup's Q12 Employee Engagement Survey

Cash – How Fast Can Your Company Afford to Grow?

Posted by Douglas A Wick on Wed, May 8, 2013

Tweet

Read More

15 Comments Click here to read/write comments

Topics: Business Growth, Cash, VUCA, How Fast Can Your Business Grow?

It’s A WRAP - Better Decision Making

Posted by Douglas A Wick on Mon, May 6, 2013

Tweet

Great decision making is the key to your business success.

Read More

0 Comments Click here to read/write comments

Topics: Strategic Discipline, Decision-Making, Decisive: How to Make Better Choices in Life and W, keys to good decision making, Heath Brothers

Four Villains of Decision Making – The Ghost of Christmas Future

Posted by Douglas A Wick on Thu, May 2, 2013

Tweet

Your business is not breaking even in your second location. A tenant in the same building is moving out and you are offered their location at $1K more a month in rent. You accept!

Read More

3 Comments Click here to read/write comments

Topics: Decision-Making, Decisive: How to Make Better Choices in Life and W, Andy Grove, Heath Brothers

Decision Making – Strategies Impact

Posted by Douglas A Wick on Mon, Apr 29, 2013

Tweet

Determining the right strategy is the key to top line revenue growth. Strategy is one of the Four Decisions every growth company MUST get right to succeed. Just a reminder these include People, Strategy, Execution and Cash.

Read More

3 Comments Click here to read/write comments

Topics: Decision-Making, Decision Paralysis, Four Decisions, strategy

Great By Choice Third Core Behavior – Productive Paranoia

Posted by Douglas A Wick on Thu, Apr 25, 2013

Tweet

Read More

2 Comments Click here to read/write comments

Topics: Great by Choice, 10Xers, Best Business Practices, Level Five Ambition, Productive Paranoia

Great by Choice 10Xer’s Empirical Creativity – Andy Grove Intel

Posted by Douglas A Wick on Mon, Apr 22, 2013

Tweet

When Andy Grove, CEO of Intel, discovered in 1994 that he may have a tumor the size of a cube of sugar growing in his prostate gland he didn’t take the immediate step his doctor suggested. Visit his urologist.

Read More

3 Comments Click here to read/write comments

Topics: Discipline, Great by Choice, 10Xers, leadership, Culture of Discipline, Best Business Practices, 4 Disciplines of Execution, Empirical Creativity

Leadership Dominance

Posted by Douglas A Wick on Thu, Apr 18, 2013

Tweet

What inhibits you from speaking out?

Read More

0 Comments Click here to read/write comments

Topics: collective intelligence, leadership, Leadership Team, How the Mighty Fall,

Previous All posts Next

Positioning Systems

Challenges of Scaling Up a Business

STRATEGIC DISCIPLINE

ACHIEVES

EXECUTION EXCELLENCE

HERE'S HOW

HOW DOES YOUR BUSINESS RANK ON THE FOUR DECISIONS?

FIND OUT CLICK HERE TO TAKE THE FOUR DECISIONS NEEDS ASSESSMENT

(IT'S ABSOLUTELY FREE!)

Subscribe to Email Updates

Click below to Schedule a Free 30 Minute Discovery Appointment NOW:

Positioning Systems Brand Promise

1. Priorities: Determine your #1 Priority. Achieve measurable progress in 90 days.

2. Metrics: Develop measurable Key Performance Indicators.

3. Meetings: Establish effective meeting rhythms. (Cadence of Accountability) Compounding the value of your priority and metrics.

(BRAND PROMISE GUARANTEE): We will refund all compensation if our disciplined coaching and proprietary tools fail to meet your expectations.

Doug Wick, President

Positioning Systems

The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.

Our 3 disciplines include:

- Priorities
- Metrics
- Meeting Rhythms

Latest Posts

Browse by Tag

see all

Positioning Systems | Newsletter

© 2014 Positioning Systems