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Strategic Discipline Blog

Execution Growth Tools: Critical Number, Customer & Employee Feedback, NPS

Posted by Douglas Wick on Thu, Mar 5, 2015

We continue sharing the Gazelles Growth Tools that Positioning Systems and Gazelles coaches provide for our customers on Execution, one of the Four Decisions your company needs to get right or risk leaving significant revenues, profits, and time on the table. A reminder that these four decisions are: People, Strategy, Execution, and Cash. 

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Topics: Customer Feedback, Net Promoter Score, Employee Feedback, Four Decisions, Execution, Critical Numbers

Critical Numbers – Process/Productivity Drivers

Posted by Douglas Wick on Wed, Dec 5, 2012

Most businesses have some solid metrics in place to monitor their Process/Productivity Drivers.  Productivity/Process Drivers include Make/Buy, Sell, and Recordkeeping. This blog will focus on Process/Productivity Drivers and the need to set Critical Numbers to balance this driver against your People/Relationship Drivers in your business.

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Topics: Process/Productivity Drivers, People/Relationship Drivers, key performance indicators, Critical Numbers

Critical Numbers - People/Relationship Drivers

Posted by Douglas Wick on Mon, Dec 3, 2012

Priorities are essential to create alignment and initiate growth for your business.  You need to establish One Thing as the most important priority for the quarter and the year.  However you must realize that in doing this step you need to also create a balancing critical number.  Otherwise your business will get out of proportion.  “All work and no play make Jack a dull boy” is a good quote to remember.  All focus on productivity and no focus on relationships (or vice versa) can make your business operate as if rolling on 4 flat tires.  Despite achieving success in one area the business fails to achieve significant progress.

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Topics: One Thing, People/Relationship Drivers, priorities, Metric Balance, Critical Numbers, Process/ Productivity Drivers

 

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Certified Gazelles Coach

Doug Wick, President

Positioning Systems

 

The Strategic Discipline Blog focuses on small to midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.

Our 3 disciplines include:

- Priorities
- Metrics
- Meeting Rhythms

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