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Is it comforting to know that even the big guys get things wrong when it comes to customer experience? Maybe I'm daft, but yesterday when I attempted to replace my old wireless router with a new Linksys [Cisco] wireless router there seemed to be a clear disconnect between what the customer might experience and Linksys efforts to resolve potential problems.
Topics: customer survey, Strategic Discipline, Top Priority, Discipline Plan, priorities, customer satisfaction metrics, Core Competencies
Just about every business I know can put together a one year plan for their business. How many actually do is another question. The biggest issue is whether the plan has the teeth to succeed. Does it muster the proper support and accountability to achieve the expected result? You need only refer to my last blog Strategic Planning - Great Strategy Isn't Enough to understand the multitude of reasons why most business plans fail. That's why you need Strategic Discipline.
Topics: Accountability, Strategic Discipline, Discipline Plan, Annual Plan, One Page Strategic Plan, priorities, Strategic Planning, 3-5 year plan
Before moving to your One Year Plan it's important to understand that developing your strategy isn't enough. Getting your executive team together to postulate, plan, brainstorm and discover your 3-5 year plan and then determine your key thrusts and capabilities isn't nearly enough to move the needle on your business.
Topics: Accountability, Strategic Discipline, Discipline Plan, priorities, Strategic Planning, 3-5 year plan, Page Strategic Plan
John D Rockefeller life is told in the book Titan by Ron Chernow. Much has been said about the man often claimed to be the richest man in the world. Verne Harnish, founder of Gazelles put Rockefeller's genius for business into a book, Mastering the Rockefeller Habits which distills his principles into a remarkably insightful 150 pages.
Topics: Strategic Discipline, One Thing, Top Priority, meeting rhythms, priorities, metrics
If you’re facing an uncertain period with your business, or concerned about the economy, then you’ll be interested to know that there are just four decisions in your business that you need to get right to assure you grow. To stay competitive and grow you need to keep your people smart. The best companies in the world take learning seriously. In fact they make learning a competitive advantage. Success is a moving target and the only way to make sure you are moving with it is to make sure your people are getting smarter.
Topics: Strategic Discipline, Strategic Planning
FIND OUT CLICK HERE TO TAKE THE FOUR DECISIONS NEEDS ASSESSMENT
(IT'S ABSOLUTELY FREE!) 
.jpeg?width=150&height=135&name=Hand%20with%20marker%20writing%20the%20question%20Whats%20Next_%20(1).jpeg "Schedule a meeting")
Doug Wick, President
Positioning Systems
The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.
Our 3 disciplines include:
- Priorities
- Metrics
- Meeting Rhythms