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Strategic Discipline Blog

Customer & Employee Feedback from Weekly Meetings Drives Business Growth

Posted by Douglas A Wick on Thu, Sep 15, 2011

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Topics: Customer Feedback, Net Promoter Score, weekly meetings, Strategic Discipline, customer satisfaction metrics

What’s Your Customer Satisfaction Measurement?

Posted by Douglas A Wick on Mon, Sep 12, 2011

There are a number of components within the inner working of Meetings, Metrics and Priorities to make Strategic Discipline work for your business.  When we begin working with clients at Positioning Systems, any implementation of Strategic Discipline includes customer and employee reporting in the weekly and monthly meeting segments. This is critical due to the importance of pattern recognition and the need for balance in your business metrics and priorities.

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Topics: The Ultimate Question, customer survey, Customer Feedback, Net Promoter Score, weekly meetings, customer satisfaction metrics, measurement

Discipline Choices – Can You Cheat?

Posted by Douglas A Wick on Thu, Jun 16, 2011

Is it possible to cheat and still succeed? 

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Topics: Discipline, Customer Feedback, Strategic Discipline, meeting rhythms, priorities, metrics, The Compound Effect

Beat Goliath - Graham Weston Rackspace Houston Growth Summit

Posted by Douglas A Wick on Wed, May 11, 2011

Graham Weston took a risk asking our Growth Summit audience to give him comments good or bad about his company Rackspace.  At the core of his curiosity is a commitment to a cultural change he began in 1999 which has sky-rocketed his firm to enormous growth and an envied position in a highly competitive expanding marketplace.  A CEO from the audience responded describing an emergency situation where their server went down right before hosting an on line webinar at 10 PM on a Saturday.  Rackspace answered their call immediately and worked through the night to help them get their webinar on by 6 AM Sunday.  The CEO said it was the most impressive customer service performance he’d ever seen.

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Topics: Customer Feedback, Net Promoter Score, employee engagement, Strength Based Leadership, Ultimate Advantage

Winter's Lesson on Customer & Employee Feedback

Posted by Douglas A Wick on Thu, Feb 3, 2011

Ten to twelve inches or more of snow fell throughout the Midwest yesterday.  As I pulled and pulled on my snow blower to get it restarted I was reminded of the importance of customer and employee feedback which is a staple of our weekly meeting rhythms.  Had I paid attention to my own discovery during the last snow fall I wouldn’t have been stuck having to remove a foot of snow from more than half my driveway and sidewalk yesterday morning.  Why hadn’t I paid heed when my snow blower stopped several times when I last used it?

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Topics: Customer Feedback, Employee Feedback, weekly meetings, meeting rhythms, pattern recognition

Challenges of Scaling Up a Business 

 

STRATEGIC DISCIPLINE 
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Positioning Systems Brand Promise

1. Priorities: Determine your #1 Priority. Achieve measurable progress in 90 days.

2. Metrics: Develop measurable Key Performance Indicators. 

3. Meetings: Establish effective meeting rhythms. (Cadence of Accountability)  Compounding the value of your priority and metrics. 

(BRAND PROMISE GUARANTEE): We will refund all compensation if our disciplined coaching and proprietary tools fail to meet your expectations.

Certified Gazelles Coach

Doug Wick, President

Positioning Systems

 

The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.

Our 3 disciplines include:

- Priorities
- Metrics
- Meeting Rhythms

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