Strategic Discipline Blog

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Topics: Culture of Discipline, human behavior performance, Company Culture, Business Discipline, High Performance Culture, 1% Plan, 99% Behavior, Behavior Never Lies

As a radio station sales manager, it was challenging to find people who could sell.

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Topics: human behavior, hiring decisions, human behavior performance, Hiring, Danny Meyer, Setting the Table, High Performance Culture, Standards of Excellence, Hiring Rule

How do you develop standards of excellence?

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Topics: human behavior, human behavior performance, Danny Meyer, Standards of Excellence, Success Forces, Clean Your Desk, Joe Sugarman

In Setting the Table: The Transforming Power of Hospitality in Business, Danny Meyer shares a lesson he learned as he struggled to get his team to meet his standards of excellence.

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Topics: Culture of Discipline, Company Culture, Harmonious Culture of Accountability, Danny Meyer, Setting the Table, High Performance Culture

Accounting reporting is painful. At Metronome’s Tip Top Business Growth Summit, Spencer Sheinin shared ideas on how to put your financials in a format that can be more easily understood and acted upon.

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Topics: Power of One, The Power of One, Leaders Are Learners, Metronome's Tip Top Business Growth Summit 2023, Financial Reporting, Financial Picture, Spencer Sheinin

“Learn the lesson in the moment!”

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Topics: leadership, leadership commitment, Leaders Are Learners, Metronome's Tip Top Business Growth Summit 2023

Office communication can be improved in several ways. I just returned from a Quarterly Planning Meeting where we took a full day to work through Patrick Lencioni’s Five Dysfunctions of a Team. The team enjoyed it, felt closer, set rules for conflicts, and built a theme to improve accountability! Odessa Powell contributed this article while I’m on vacation, sharing additional ideas on how to improve team communication.

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Topics: Employee Feedback, employee engagement, employee performance, Better communication, Employee Wellbeing, Great Teams

Innovation is just a word in the dictionary.

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Topics: Innovation Process, Innovation, Building Invincible Companies, Alex Osterwalder, Exploration, Exploitation

One of your team has had an unfavorable experience at work. They share it with you.

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Topics: Elevate, Robert Glazer, Metronome's Tip Top Business Growth Summit 2023, Four Elements of Capacity Building, Intellectual Capacity

Thales Teixeria, author of Unlocking the Customer Value Chain shared this “Did You Know” slide.

Costco: Costco makes a profit entirely due to its membership fees.

Grocery stores: Supermarkets get more profit % from brands who buy shelf space and cap ends than they do from the products they sell.

P&C insurance: Pay $100 per click yet still feel they get an efficient ROI!

FedEx: Has very slim margins. FedEx absolutely, positively must have systems that work consistently.  One phone call complaint, eliminates Profit!

Apple: Like Dell Computers Apple receives your payment before paying for the parts to make your iPhone.

RyanAir: A $15 international plane ticket is profitable because RyanAir makes so much on upgrades from passengers.

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Topics: customer satisfaction metrics, Unlocking the Customer Value Chain, Thales Teixeira, Innovation-Customer Needs Alignment, Metronome's Tip Top Business Growth Summit 2023, Decoupling