Can improving your customer service increases revenue?Read More
Strategic Discipline Blog
Have you heard the term, The Greater Fool?Read More
Upfront confession, I stole this idea from The DiJulius Group’s blog Ellen Shocks Waitress Who Delivers Great Service | The Power Of Brand Advocates. If you want to get the inspiration behind this blog, go straight to the link.Read More
What are Key Performance Indicators? What they should entail? How do you determine which to track? How often if ever you should change them?
A customer complaint is a good thing. It means you know that you need do to something for improvement.
Monday after 5 consecutive weeks tied to my little pole friend (IV equipment coaster) I was free for all of about 24 hours from it. I was ecstatic! Freedom! I could walk down the halls, to my bathroom, get up from eating without fear of being tethered to this anvil and have complete independence of movement. I can’t tell you how upset I was when I discovered at around 1 AM yesterday morning that I would be shackled to it again.