What are Key Performance Indicators? What they should entail? How do you determine which to track? How often if ever you should change them?
Strategic Discipline Blog
A customer complaint is a good thing. It means you know that you need do to something for improvement.
Monday after 5 consecutive weeks tied to my little pole friend (IV equipment coaster) I was free for all of about 24 hours from it. I was ecstatic! Freedom! I could walk down the halls, to my bathroom, get up from eating without fear of being tethered to this anvil and have complete independence of movement. I can’t tell you how upset I was when I discovered at around 1 AM yesterday morning that I would be shackled to it again.